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Phones & Tablets

How do I restore cellular service after an iPhone eSIM was deleted?

Answer

A deleted iPhone eSIM usually cannot be undeleted from Settings alone; you need to add the eSIM again with a plan the carrier reissues or reactivates.

Before you start: stop right away if…

  • Deleting an eSIM removes the downloaded plan from the phone; carriers typically must issue a replacement.

Follow these steps

  1. Check whether any cellular plan remains

    Open Settings > Cellular and see whether a plan is listed, turned off, or missing entirely. Note any Add eSIM or Convert to eSIM options.

    You should see: You confirm the eSIM plan is gone or inactive and whether Add eSIM is available.

  2. Try Add eSIM on the iPhone

    Go to Settings > Cellular > Add eSIM and follow the on-screen options, such as using a carrier QR code, carrier activation, or Transfer From Nearby iPhone if your carrier supports it.

    You should see: A cellular plan installs, or the iPhone reports that no plan can be added.

  3. Ask the carrier to reissue the eSIM

    Contact the carrier through its official app, website, or support number and request that the eSIM be reissued or reactivated for this iPhone 14. Complete any identity checks they require.

    You should see: The carrier provides a new QR code, activation, or push install for the eSIM.

  4. Install the replacement eSIM over Wi-Fi

    While connected to Wi-Fi, scan the carrier QR code or accept the carrier’s install prompt, then restart the iPhone and confirm signal bars and a phone number under Settings > Cellular.

    You should see: The new eSIM shows as active and normal calls, texts, or data work again.

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Extra tips

What to look for: No cellular plan under Settings > Cellular, an Add eSIM option, or a message that no cellular plan can be added

Before you change anything: Confirm the iPhone model supports eSIM and that you still have the carrier account. Prefer Wi-Fi while requesting a replacement eSIM. Do not erase the iPhone unless the carrier or Apple support directs you to. Never share account passwords or SIM transfer codes with unexpected callers.

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