How do I check proof of delivery when a package shows delivered but never arrived?
Answer
This usually means the package was left at a different spot than expected, handed to someone else, or dropped at a nearby pickup location. Checking the tracking page's delivery details and requesting proof of delivery most often clarifies what happened.
Before you start: stop right away if…
- Claim or replacement windows are often time-limited, so start the process soon after noticing the package is missing.
- Be cautious of unsolicited calls or texts about a 'held package' asking for payment or personal details; verify directly through the official carrier site.
Follow these steps
Open the detailed tracking page
Go to the official carrier tracking page and enter the tracking number, then look for a 'Delivery Details' or 'Proof of Delivery' link near the delivered status.
You should see: A page or document appears showing the exact delivery location and, if available, a signature.
Check the listed delivery location
Read the location description carefully, since it may say front door, mail room, left at an access point, or show a signer's name rather than a plain 'delivered' message.
You should see: You know exactly where the carrier says the package was left.
Search the noted location and nearby areas
Check the specific spot mentioned, along with side entrances, building mailrooms, package lockers, and with neighbors in case the driver left it with someone.
You should see: The package is found, or you can confirm it genuinely is not at the property.
Contact the carrier or seller to file a claim
If the package still cannot be found, contact the carrier or the retailer that shipped it, referencing the tracking number and proof of delivery details.
You should see: A claim or investigation is opened, and you receive a reference number for follow-up.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: The exact delivery location text, such as front door, mailroom, or access point, and any signature name shown on the proof of delivery.
Before you change anything: Confirm the tracking number matches the one in the original shipping confirmation exactly. Check around the delivery address, including side doors, mailrooms, and with neighbors. Confirm you are viewing the delivery status on the official carrier site or the retailer's official order page. Never pay a fee to an unexpected caller claiming a package is being held.