How do I find a BetterMe app that is missing on iPhone?
Answer
If BetterMe is missing from the Home Screen, check App Library and Purchased in the App Store while signed into the same Apple ID that bought or downloaded it. A subscription can still be active even when the app icon is gone.
Before you start: stop right away if…
- Canceling a subscription does not always remove billing history issues; confirm the app and account first.
Follow these steps
Search App Library
Swipe to the App Library (past the last Home Screen page), then search for BetterMe. If it appears, touch and hold the icon and choose Add to Home Screen if you want it visible again.
You should see: BetterMe opens from App Library, or you can put the icon back on the Home Screen.
Redownload from Purchased
Open the App Store, tap your profile photo, then Purchased (or My Purchases). Search for BetterMe and tap the cloud download icon if it is listed.
You should see: BetterMe installs again under the same Apple ID.
Confirm the Apple ID
Go to Settings, tap your name, then Media & Purchases (or check the Apple ID shown in the App Store profile). Make sure it matches the account that originally downloaded BetterMe.
You should see: You see the Apple ID that should own the app and subscription.
Check the subscription status
Go to Settings, tap your name, then Subscriptions, and look for BetterMe. You can also open BetterMe after reinstalling and sign in with the same BetterMe account email used before.
You should see: You can tell whether the subscription is still active and which account it is tied to.
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Extra tips
What to look for: Whether BetterMe appears in App Library or under App Store profile > Purchased, and which Apple ID is signed in under Settings.
Before you change anything: Confirm which Apple ID you use for the App Store. Do not cancel the subscription until you have checked Purchased and subscription status. Avoid signing out of iCloud unless you know the Apple ID password and recovery options. Never share your Apple ID password or one-time codes with unexpected callers.