How do I fix a 'Communication Limit' message blocking calls from a number not in my contacts?
Answer
This means a screen time or parental control feature is set to limit communication to contacts only. Adding the number to contacts, or adjusting the communication limit setting, restores normal calling.
Follow these steps
Open communication limit settings
Go to the phone's Settings, then Screen Time, then Communication Limits, to view the current configuration.
You should see: You see the current communication limit settings and which contact groups are allowed.
Check both time periods
Review the settings for 'During Screen Time' and 'During Downtime' separately, since a limit can be set differently for each period.
You should see: You identify which time period is currently set to contacts only.
Adjust the limit or add the contact
Either change the communication limit setting to allow everyone, or add the specific number as a saved contact if you have confirmed who it belongs to.
You should see: The setting updates to allow the needed calls, or the number is saved as a contact.
Confirm with the screen time passcode holder if needed
If the settings are locked and you do not have the screen time passcode, ask whoever manages the device's screen time settings to make the change or provide temporary access.
You should see: The setting is updated by the passcode holder, or you receive the passcode to make the change yourself.
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Extra tips
What to look for: The exact wording of the communication limit message, and whether it appears during screen time hours, downtime hours, or both
Before you change anything: Confirm whether this phone has screen time or parental controls set up, and by whom. Check whether the limit applies during screen time, downtime, or both, since each can be adjusted separately. Confirm you know the screen time passcode, if one is set, or who to ask for it. Avoid adding unknown numbers as contacts just to bypass the limit without confirming who they are first.