How do I request a refund for an accidental PlayStation Store purchase?
Answer
Accidental PlayStation Store purchases are usually handled through PlayStation's official transaction history and refund request process. Act quickly, keep the order details, and do not download or play the title if you want the best chance of a refund under Sony's policy.
Before you start: stop right away if…
- Ignore sites or popups that ask you to pay a fee to unlock a refund or install unknown software.
Follow these steps
Find the accidental transaction
On a computer, open the official PlayStation account site, sign in, and go to Transaction History. On a console, open Settings and look for the account or PlayStation Store purchase history section.
You should see: You can see the accidental game purchase with its date and price.
Stop further downloads if possible
If the game is still downloading or queued, pause or cancel the download from the console download list so less of the content installs while you request a refund.
You should see: The accidental title is no longer actively downloading.
Start the official refund request
From the transaction details or PlayStation support refund page, submit a refund request for the accidental purchase and explain that it was bought by mistake.
You should see: PlayStation shows a confirmation that the request was submitted or explains whether the item is eligible.
Watch for the email decision
Check the email address on the PlayStation account for an approval, denial, or request for more information. Use only links from official PlayStation messages you expected.
You should see: You receive a clear refund decision or next step from PlayStation.
Secure the account if a child or shared console was involved
If someone else can buy on the console, turn on purchase PINs, family controls, or require a password for store payments in the account settings.
You should see: Future store purchases require an extra confirmation step.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: The exact game titles, purchase date, order or transaction ID, and whether the content already started downloading or installing.
Before you change anything: Sign in only on the official PlayStation website or console. Write down the game names and purchase times from your transaction history. Avoid downloading or launching the accidental purchase if you have not already. Never share your account password or one-time codes with anyone who contacts you unexpectedly.