How do I restore Candy Crush progress after Facebook login changes?
Answer
Candy Crush progress usually returns when the game is signed back into the same Facebook or King account that held the purchases. Open the game’s Account settings, connect the original Facebook profile, and avoid starting a fresh guest game that can overwrite the old save.
Before you start: stop right away if…
- Starting a new game or confirming a data reset can replace your old Candy Crush progress.
Follow these steps
Open Candy Crush from the same device
Launch the official Candy Crush app on the phone, tablet, or computer where you normally play. If Facebook opens first, stay signed into the Facebook account that owned the progress.
You should see: Candy Crush opens and shows either your old progress or a prompt to connect an account.
Check the Facebook connection prompt
If the game or Facebook asks you to Connect to Facebook or Continue as a named profile, confirm it is the same Facebook name that held your progress before accepting.
You should see: You connect the original Facebook profile, or you stop if the wrong name is shown.
Open the in-game Account settings
In Candy Crush, open Settings, then Account. Look for Facebook, King, Apple, or Google connection status and reconnect the original account if it shows disconnected.
You should see: Account settings show the expected login method connected.
Restore or choose the higher progress save
If Candy Crush offers to restore cloud progress or choose between two saves, pick the save with the higher level and known purchases. Do not choose a brand-new game unless you intend to abandon the old one.
You should see: The previous level, lives, or purchase benefits reappear, or you get a clear message that no matching save was found.
Contact King with purchase proof if progress stays missing
If the original account is connected but progress or purchases are still missing, use King support inside the game or on the official King help site and include the Facebook or King account email plus store receipt details.
You should see: Support can look up the game account and advise whether the progress can be restored.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Whether Candy Crush shows Connect to Facebook, Continue as your name, or a different profile, and whether Settings > Account lists the expected Facebook or King login.
Before you change anything: Note the Facebook name that originally held the Candy Crush progress. Do not tap options that delete game data or start over unless you understand progress may be lost. Use only the official Candy Crush and Facebook apps or websites. Keep purchase receipts from the App Store, Google Play, or Facebook handy.