How do I fix Cloaked blocking calls and cancel the subscription?
Answer
First check phone call-blocking settings and Cloaked call permissions so family calls can ring through. Then cancel the subscription in the Cloaked app if it is billed there, or in Apple or Google Play if it was bought through those stores.
Before you start: stop right away if…
- Deleting the Cloaked app alone may not stop billing if the subscription renews through Apple, Google, or Cloaked’s own billing.
Follow these steps
Check phone call-blocking settings
On iPhone, open Settings > Apps > Phone (or Settings > Phone) and turn off Silence Unknown Callers if it is on. On Android, open the Phone app settings and review spam or unknown-caller blocking that may silence contacts.
You should see: Call filters that silently block callers are off or reviewed.
Review Cloaked call permissions
Open Cloaked and check call, contacts, and notification permissions. Also open the phone’s Apps settings for Cloaked and confirm Phone and Notification access are allowed if you still want Cloaked call features.
You should see: Cloaked has only the permissions you intend, or you can turn call features off.
Restart the phone after changing call settings
Restart the phone, then place a test call from a known family contact to see whether the call rings and can be answered.
You should see: Family calls ring through normally, or the same block still happens and points to Cloaked account settings.
Cancel the Cloaked subscription in the right place
If Cloaked says the plan is direct-billed, cancel in the Cloaked app account or subscription section. If it was bought through Apple or Google, cancel under Apple Subscriptions or Google Play > Payments & subscriptions.
You should see: The subscription shows as canceled or set to end after the current period.
Request a refund through the billing channel
Ask for a refund in the same place you were charged: Cloaked support for direct billing, or Apple/Google’s official refund or purchase history tools for store billing. State that you want the Cloaked subscription canceled and a refund reviewed.
You should see: You receive a confirmation, denial, or next step from the billing provider.
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Extra tips
What to look for: Whether Cloaked still appears in call or notification settings, Silence Unknown Callers or similar call filters, and whether the subscription is listed in Cloaked, Apple Subscriptions, or Google Play subscriptions.
Before you change anything: Confirm whether Cloaked was purchased in the Cloaked app, through Apple, or through Google Play. Note the next renewal date before canceling. Use only the official Cloaked app or the Apple/Google subscription screens. Never share account passwords or one-time codes with unexpected callers offering a refund.