How do I order a replacement Xfinity remote?
Answer
Xfinity usually lets you order or request a replacement remote through the official Xfinity Assistant or account equipment tools online. Identify your TV Box model first so you get a compatible remote.
Follow these steps
Rule out a simple battery problem
If you still have the remote, remove both batteries, wait a few seconds, insert fresh batteries matching the polarity marks, and test power and volume buttons.
You should see: Either the remote works again, or it still fails and you can proceed to order a replacement.
Find your TV Box model
Look on the front or bottom of the Xfinity TV Box for the model name or number and write it down. This helps Xfinity offer a compatible remote.
You should see: You have the TV Box model ready before starting the order.
Start the official replace-remote request
Sign in at xfinity.com or the Xfinity app and open Xfinity Assistant or Equipment tools. Choose the option to replace or order a remote and follow the prompts for your account.
You should see: Xfinity shows eligible remotes, shipping options, or next steps for your equipment.
Complete the order and pair the new remote
Confirm the shipping address and any fees shown, place the order, then follow Xfinity’s pairing steps when the new remote arrives.
You should see: The replacement remote is ordered, and later it controls the TV Box after pairing.
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Extra tips
What to look for: A Replace remote, equipment, or accessories option in Xfinity Assistant or your Xfinity account, plus the TV Box model printed on the device.
Before you change anything: Find the model number on your Xfinity TV Box or current remote if you still have it. Sign in with the Xfinity account that owns the service address. Try fresh batteries before ordering if the remote only stopped working recently. Use only Xfinity’s official website or app.