What should I do if a SHEIN order says delivered but I never received it?
Answer
When SHEIN marks a parcel delivered but nothing arrived, start in the SHEIN app Orders page and use the Parcel Delivered, Not Received or similar claim option if it is offered. Most cases are a wrong delivery, porch theft, or a carrier scan error rather than a missing payment.
Follow these steps
Confirm delivery details in the app
Open the official SHEIN app, tap Profile or Me, then Orders, and open the affected order to review status, tracking, and the listed delivery address.
You should see: You can see Delivered status, the tracking timeline, and the address SHEIN used.
Search the delivery area
Check the porch, mailbox, apartment office, and ask neighbors whether a package matching the tracking description was left nearby around the delivery time.
You should see: Either the package is found, or it is clear nothing arrived at that location.
Start a not-received claim
On the order page, look for Parcel Delivered, Not Received or a similar after-sales option, then submit a refund-only or not-received request with the order and tracking details.
You should see: SHEIN accepts the claim and shows a case or refund status.
Contact the carrier if needed
If the claim needs more proof, open the carrier tracking page from the SHEIN order and report a missing delivery using the carrier’s official help path.
You should see: The carrier opens a search case or confirms a delivery scan detail you can add to the SHEIN claim.
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Extra tips
What to look for: Order status that says Delivered, a Parcel Delivered, Not Received button on the order details page, and the tracking delivery time and location note.
Before you change anything: Confirm the shipping address on the order matches where the package should have arrived. Have the order number and tracking number ready. Check porches, mailrooms, and with neighbors before filing a claim. Only use the official SHEIN app or website—never share account codes with unexpected callers.