How do I fix Max when other content works but Roland-Garros is missing?
Answer
If Max works for everything except Roland-Garros, the usual causes are region detection, a live-sports row that did not load, or watching on a device/profile that is not getting the sports feed. Sign out, restart the device, sign back in, and open the live sports section in the official Max app.
Before you start: stop right away if…
- Unofficial streams or “fix” apps that ask for payment outside Max are often scams or unsafe.
Follow these steps
Search Max for Roland-Garros and open Live/Sports
In the official Max app, search for Roland-Garros and also browse Live or Sports rows. Check whether the event is listed but grayed out, hidden, or missing entirely.
You should see: You can tell whether the event is unavailable, listed in another section, or failing to load on this device.
Sign out, restart the device, and sign back in
Sign out of Max, fully close the app, restart the TV/phone/computer, reopen Max, and sign back into the same account. Return to Live/Sports and search again.
You should see: The sports rail refreshes and Roland-Garros appears, or the same availability message remains.
Rule out VPN, travel, or a different profile
Turn off any VPN, confirm the device is in the region where you expect the rights package, and try the primary profile on another device with the same Max account.
You should see: You know whether region, VPN, or a specific device/profile is blocking the event.
Check simulcast options and contact Max with device details
If Max still omits Roland-Garros while other content works, note your country, device, app version, and screenshots, then contact Max support. Ask whether the event is included for your plan/region and whether a sports feed outage is known. Where available, also check any listed TNT Sports simulcast channels for the same match window.
You should see: Support confirms rights/availability for your account, or points you to a working live feed path.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Whether Roland-Garros appears under Live, Sports, or a search result in Max; any region or rights message; and whether the same account sees it on another device.
Before you change anything: Confirm you are signed into the same Max account that has an active subscription. Note the device type and app version. Check whether you are traveling or using a VPN, which can change available sports rights. Use only the official Max app or site—not random download links.