How do I reset an iPhone when Screen Time asks for a passcode?
Answer
If erase or reset is blocked by Screen Time, use Forgot Passcode under Change Screen Time Passcode and sign in with the Apple ID that set Screen Time. That path usually clears the Screen Time lock without guessing the old code.
Before you start: stop right away if…
- Erasing an iPhone without a recent backup permanently removes apps, photos, and local data.
Follow these steps
Open Screen Time settings
Go to Settings, then tap Screen Time.
You should see: You see Screen Time options such as Change Screen Time Passcode or Turn Off Screen Time.
Start the change-passcode flow
Tap Change Screen Time Passcode, then tap Change Screen Time Passcode again.
You should see: A Screen Time passcode entry screen appears, often with a Forgot Passcode option.
Use Forgot Passcode
Tap Forgot Passcode and sign in with the Apple ID and password that set up Screen Time on this iPhone.
You should see: Apple verifies the account and lets you turn off Screen Time or set a new Screen Time passcode.
Retry the reset if needed
After Screen Time is cleared or updated, return to Settings > General > Transfer or Reset iPhone and continue the reset only if you still need it.
You should see: The Screen Time prompt no longer blocks the reset, or you can finish erase/reset with the device passcode alone.
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Extra tips
What to look for: A Screen Time passcode prompt during reset, erase, or content restrictions, and a Forgot Passcode option after tapping Change Screen Time Passcode twice.
Before you change anything: Confirm you know the Apple ID and password used when Screen Time was turned on. Back up the iPhone first if you still need photos, messages, or apps. Only use Settings on the phone or Apple’s official support site—never a link from an unexpected text or call. Never share your Apple ID password or verification codes with anyone who contacts you unexpectedly.