How do I move phone lines from a family Verizon account to our own plan?
Answer
To move Verizon numbers onto your own plan, the Account Owner or Account Manager usually starts Transfer Service in the Verizon account, selects the lines, enters the receiving Verizon login details, then the new account holder finishes setup after the transfer.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay an unlock fee or install unknown software to move the numbers.
Follow these steps
Sign in with Owner or Manager access
Sign in to the current Verizon account as the Account Owner or Account Manager on the official Verizon website or app.
You should see: You can open Account settings and see line-management options.
Open Transfer Service
Go to Account, then look for Transfer Service or Transfer Your Service.
You should see: Verizon shows a transfer flow for moving lines to another account.
Select the phone numbers to move
Choose both phone numbers that should leave the family account and continue to the next step.
You should see: The correct lines are selected for transfer.
Enter the receiving Verizon login details
Enter the name and email address tied to the Verizon login that will receive the lines, then submit the transfer.
You should see: Verizon accepts the transfer request or shows any missing requirement to finish.
Finish setup on the new account
Sign in with the new Verizon login, accept any transfer prompts, and choose or confirm the new plan and billing details.
You should see: The numbers appear on your own Verizon account and plan.
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Extra tips
What to look for: Verizon Account Owner or Account Manager access, a Transfer Service option, and the email tied to the new Verizon login that will receive the lines.
Before you change anything: Confirm who is the Account Owner versus Account Manager on the current Verizon account. Create or confirm the Verizon login email that will own the new plan. Agree which phone numbers are moving. Do this only on the official Verizon website or app.