How do I send photos of damaged glasses for a repair quote?
Answer
Use the shop’s official website, app, or email address from your order or receipt. Attach clear close-ups of the frame, hinge, screw hole, and both lenses, and include the brand/model if known—do not use random links from unexpected texts.
Before you start: stop right away if…
- Scammers sometimes spoof repair support—verify email domains and websites before paying.
Follow these steps
Gather the right contact path
Open the seller’s official website or the order confirmation email and find Contact, Support, Warranty, or Repair. Prefer that published email or upload form over phone numbers or links from cold texts.
You should see: You have one official address or form for sending repair photos.
Capture clear close-up photos
In good light, photograph the whole frame, then close-ups of the damaged hinge, empty screw hole, lens edge, and any cracks. Include a shot with a coin or ruler for scale if the screw size matters. Retake blurry images before sending.
You should see: You have sharp photos that show the exact damage and missing parts.
Send photos with a short description
Attach the images to the official email or upload form. Write the brand if known, what failed (for example screw fell out and lens popped out), when it happened, and your order number. Ask whether they can supply the screw/parts or need the frames mailed in.
You should see: The shop receives the photos and enough detail to quote a repair or parts request.
Stop if the reply looks suspicious
If someone asks you to pay via gift cards, install remote-access software, or open an unfamiliar file to “complete repair,” stop and re-contact the business using the phone or URL on their official site only.
You should see: You stay on official channels and do not share sensitive payment details.
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Extra tips
What to look for: The seller’s official Contact, Repair, or Warranty email/upload form from your receipt or account page
Before you change anything: Find the order number, store name, or warranty card. Use only contact details from the official site or packaging. Do not send photos through links in unexpected texts claiming to be support. Never share payment passwords or one-time codes.