How do I unlock an Apple Account locked for security reasons?
Answer
Start the official Apple Account recovery flow at iforgot.apple.com, choose Request Access when that option appears, and wait for Apple’s review instead of guessing the password repeatedly.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock an Apple Account or install unknown software.
- Repeated incorrect password attempts can keep the account locked longer or cause a recovery request to fail.
Follow these steps
Open Apple’s official recovery page
On a phone or computer, go to iforgot.apple.com and enter the Apple Account email or phone number. Avoid links from unexpected texts or popups.
You should see: You reach Apple’s account recovery or reset options for that account.
Request access if the account is locked
When the alert says the account is locked or not active, choose Request Access if that option appears, then follow the on-screen prompts to verify your identity.
You should see: Apple starts a recovery request and shows an estimated wait or next verification step.
Complete identity checks carefully
Answer recovery questions and enter any codes sent to your trusted phone or email. Use information that matches how the account was originally set up.
You should see: Apple accepts the checks, or clearly states that more review time is required.
Wait for Apple’s decision before trying again
Do not keep guessing the password while a recovery request is pending. Check email and the recovery status page for Apple’s response, then create a new password only when Apple allows it.
You should see: The lock clears and you can sign in with a new password, or Apple explains why recovery was denied.
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Extra tips
What to look for: A message that the Apple Account is locked for security reasons, not active, or that you should go to iforgot.apple.com
Before you change anything: Use a trusted device or browser and go only to Apple’s official account recovery pages. Gather emails, phone numbers, and devices previously linked to the account. Stop guessing passwords so you do not extend the lock. Never share your password or one-time codes with anyone who contacts you unexpectedly.