How do I reset a forgotten Amazon password on a computer?
Answer
Open Amazon in a private browser window, enter the account email, choose Forgot password, and complete the official email or SMS verification. Use only amazon.com (or your region’s official Amazon site) and never share the reset code with callers.
Before you start: stop right away if…
- Never share Amazon password reset codes with anyone who contacts you unexpectedly.
Follow these steps
Open a private browser window
In Chrome or Edge, open an InPrivate/Incognito window and go to the official Amazon site for your country.
You should see: Amazon’s real sign-in page loads without old session confusion.
Start forgot-password with the correct email
Enter the email you most often use for Amazon, choose Forgot your password, and do not paste an old saved password into the reset form.
You should see: Amazon offers email or text verification options.
Enter the verification code
Open the Amazon message in your email or SMS, enter the code on the Amazon page, and create a new strong password.
You should see: The password changes and you can sign in.
Sign in on the reader or app afterward
If you use a Kindle or Amazon reader app, sign out there and sign in with the new password.
You should see: The reader accepts the new password.
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Extra tips
What to look for: The Forgot your password link on Amazon’s real sign-in page and the verification code from your email or SMS.
Before you change anything: Know which email address you usually use for Amazon. Prefer a private browser window so old cookies do not interfere. Have access to that email inbox or phone. Do not call numbers from unexpected Amazon-looking texts.