How do I reset an AT&T voicemail PIN when it says locked contact your system manager?
Answer
A locked AT&T voicemail box usually needs an official voicemail password reset from the AT&T wireless account or app. The old PIN cannot be guessed after lockout.
Before you start: stop right away if…
- Do not give AT&T account passwords or one-time codes to unexpected callers.
Follow these steps
Sign in to the AT&T wireless account
Open the official AT&T app or website and sign in with the account that owns the phone line.
You should see: The line and voicemail settings are visible.
Reset the voicemail password or PIN
Use the account’s voicemail password reset option for that number and follow the prompts to create a new PIN.
You should see: AT&T confirms the voicemail PIN was reset.
Call voicemail and set the new PIN if asked
Dial voicemail from the phone, enter the temporary or new PIN if provided, and complete any forced PIN change prompts.
You should see: Voicemail opens and can be used again.
Contact AT&T support if reset is unavailable
If the account shows no reset option, contact AT&T wireless support and ask them to unlock or reset voicemail for the line after verifying the account.
You should see: Support unlocks the mailbox or completes the reset.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: A voicemail prompt saying locked or contact your system manager, and no working PIN
Before you change anything: Have the AT&T account login for the wireless line ready. Reset only through official AT&T app or account pages. Do not share account codes with unexpected callers claiming to unlock voicemail. Note the phone number of the locked mailbox.