How do I return a sealed Logitech MX Master mouse bought before a trip?
Answer
Start an official return with the seller—Logitech or the store used at checkout—while the mouse remains sealed, and request a prepaid label for a full product refund.
Follow these steps
Open the original order
Sign in to the Logitech account or retailer account used for the purchase and open the MX Master order.
You should see: Return or refund options are visible for the order.
Start the sealed-item return
Choose Return, select a reason such as unwanted or ordered by mistake, and request a prepaid label while noting that the item is sealed.
You should see: A return authorization and shipping label are issued.
Ship with tracking
Pack the sealed mouse in the original outer packaging if required, attach the label, and keep the tracking number.
You should see: The return is in transit to Logitech or the retailer.
Confirm the refund
Watch the order for refund confirmation after delivery scan or inspection. Contact official support only if the window passes with no update.
You should see: A full product refund posts according to the seller's policy.
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Extra tips
What to look for: Whether the package is still sealed, which seller fulfilled the order, and whether the return window is still open
Before you change anything: Keep the mouse sealed until the return is approved if the seller requires unopened condition. Locate the order confirmation email. Do not register or pair the mouse if you intend to return it as new. Never share payment passwords with anyone offering a faster refund.