How do I unlock an iPhone when the screen has stopped working?
Answer
Connect the iPhone to a computer, trust the computer if possible, and look for backup or recovery options. If the display is dead but the phone still powers on, Apple Support or an authorized provider can diagnose screen versus board failure.
Before you start: stop right away if…
- Recovery mode restore erases the iPhone.
- Anyone asking for your passcode or Apple ID to unlock a dead screen remotely is likely a scam.
Follow these steps
Check for signs the phone is still on
Play a sound from another Apple device with Find My, or watch for vibration when charging or receiving a call.
You should see: You confirm the iPhone is powered even if the display is dead.
Connect to a computer
Plug the iPhone into a Mac or Windows PC and open Finder, Apple Devices, or iTunes to see whether the phone is detected.
You should see: The computer sees the iPhone, or no device appears.
Attempt backup or recovery options if detected
If the computer detects the phone and you previously trusted it, back up if offered. If the phone is unresponsive, use Apple’s recovery-mode steps only after you accept possible data loss.
You should see: A backup is saved, or recovery mode is ready as a last resort.
Get official screen or device service
Contact Apple Support or an Apple Authorized Service Provider for display diagnostics and repair.
You should see: You receive a repair quote or confirmation of a deeper hardware fault.
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Extra tips
What to look for: Whether the phone vibrates or shows signs of life, whether a computer detects it, and whether the backlight, touch, or entire image is dead
Before you change anything: Try a known-good cable and computer. Avoid repeated failed passcode guesses if any display briefly appears. Do not erase the iPhone until you understand backup status. Use Apple or an authorized provider for screen replacement when possible.