What can I do if I forgot the PIN on a new Samsung phone?
Answer
Try any on-screen Forgot PIN, Samsung account, or Google unlock option first. If those are unavailable, a factory reset unlocks the phone but erases data on it.
Before you start: stop right away if…
- A factory data reset erases apps, photos, and messages stored only on the phone.
- Ignore services that promise PIN removal for a fee through unknown websites.
Follow these steps
Look for Forgot PIN or account unlock
After failed attempts, check the lock screen for Forgot PIN, Samsung account, or Google unlock and use only that official prompt.
You should see: The phone unlocks with the account, or no such option appears.
Try Find My Mobile from another device
If the Samsung account was registered and Find My Mobile enabled, sign in on another device and attempt remote unlock.
You should see: Remote unlock succeeds, or the phone is not reachable that way.
Factory data reset as last resort
Follow Samsung’s official recovery-mode factory data reset steps for the model, then confirm the reset.
You should see: The phone boots to initial setup without the old PIN.
Complete setup with the previous account
During setup, sign in with the Google or Samsung account that was on the phone so Factory Reset Protection can clear.
You should see: Setup finishes and a new screen lock can be created.
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Extra tips
What to look for: A PIN pad with no accepted code, and whether Forgot PIN or account unlock appears after failed attempts
Before you change anything: Wait through any lockout timer and look for account unlock options. Back up is usually impossible while locked, so accept data loss before resetting. Have the Google or Samsung account credentials ready for Factory Reset Protection after the wipe. Avoid paid unlock websites.