What can I try if a new device won't power on at all?
Answer
This is most often caused by the power source, the cable, or a battery that needs an initial charge before first use. Testing the outlet and cable with another device is the fastest way to narrow this down.
Before you start: stop right away if…
- Only use the power cable and adapter that came with the device, or one explicitly listed as compatible.
Follow these steps
Test a different power outlet
Plug the device into a different wall outlet that you know works, skipping any power strip or extension cord.
You should see: The device powers on, or you confirm the original outlet was not the problem.
Try a different cable if one is available
If the device uses a removable power cable, swap it for another compatible cable and try turning the device on again.
You should see: The device powers on, or you confirm the cable was not the problem.
Check for a charge requirement before first use
Look at the included manual or the manufacturer's official product page to see whether the device needs an initial charge time before it will turn on.
You should see: You find a clear answer on whether charging is required first.
Hold the power button for a longer press
Press and hold the power button for a full 10 to 15 seconds in case the device needs a longer press to wake from a shipping mode.
You should see: The device either turns on or continues to show no response.
Contact the manufacturer or retailer
If none of the above works, contact the manufacturer's official support or the retailer's return department, since the unit may be defective.
You should see: You receive instructions for a warranty exchange or repair.
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Extra tips
What to look for: Any light, sound, or vibration at all when the power button is pressed, even briefly.
Before you change anything: Confirm the exact product name and model before looking up support pages. Check whether the device has a battery that needs charging before first use. Confirm you are on the official manufacturer website before downloading anything. Keep the original receipt and packaging in case a return or exchange is needed.