How do I factory reset a phone after forgetting the PIN?
Answer
Use the phone maker’s official forgotten-PIN recovery or recovery-mode factory reset steps for that model. After erase, you may still need the Google account that was on the phone for Factory Reset Protection.
Before you start: stop right away if…
- Factory reset permanently deletes local data on the phone.
- Paid unlock services that ask for remote access or codes are often scams.
Follow these steps
Confirm erase is acceptable
Accept that a factory reset deletes apps, photos, and messages that are not already backed up to Google or another cloud account.
You should see: You are ready to erase the device if needed.
Enter recovery mode with the model’s key combo
Power off the phone, then use the manufacturer’s button combination to open recovery mode.
You should see: A recovery menu appears on screen.
Choose Factory data reset
Use the volume buttons to highlight Factory data reset or Wipe data, then press power to confirm.
You should see: The phone erases and reboots to the initial setup screens.
Complete setup and Factory Reset Protection
During setup, sign in with the same Google account that was previously on the phone when asked.
You should see: The phone finishes setup and can be used with a new PIN.
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Extra tips
What to look for: Recovery-mode menus, Factory data reset wording, and any Google account lock after the phone restarts
Before you change anything: Confirm there is no backup you still need from the locked phone. Find the Google account email that was used on the device. Charge the phone before starting recovery mode. Follow the exact key combo for your brand and model.