How do I fix a Keeper renew message when adding a password on iPhone?
Answer
Keeper’s renew prompt when adding a password usually means the app is signed into a different Keeper account than the one that owns the active subscription, or purchases need to be restored on this Apple ID.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay outside the App Store or Keeper’s official account screens to unlock the app.
Follow these steps
Check which Keeper account is signed in
Open Keeper, go to the Account tab, and note the email address and subscription status shown there.
You should see: You can see whether this login shows an active plan or a renew prompt.
Restore purchases on the correct account
Sign into the Keeper account that should own the subscription, then use Restore purchases or the equivalent already-purchased option in the app.
You should see: Keeper recognizes the existing subscription, or shows a clearer account mismatch message.
Update Keeper from the App Store
Open the App Store, check for a Keeper update, install it if available, then reopen Keeper and try adding a password again.
You should see: The renew prompt clears, or the Account tab shows a consistent subscription status.
Confirm the Apple ID that made the purchase
If renew still appears, confirm the Apple ID signed into the App Store is the same one used to buy or renew Keeper, then restore purchases again.
You should see: The purchase links to the signed-in Apple ID, or you identify that another Apple ID owns the plan.
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Extra tips
What to look for: A renew or already-purchased message while adding a password, plus which email is shown under Keeper Account
Before you change anything: Note the email shown in Keeper’s Account tab. Confirm which Apple ID is signed into the App Store. Do not enter payment details on any unexpected popup. Never share your Keeper master password with anyone.