How do I cancel T-Mobile wireless service on my account?
Answer
Sign in to your T-Mobile account on the official website or app, look for plan or line cancel options under account management, and if a full cancel choice is missing, use official chat or contact support from the signed-in account to submit the cancellation request.
Before you start: stop right away if…
- Canceling service can end number access immediately unless you port the number first.
- Stop if a site or popup asks you to pay a third party to cancel the account.
Follow these steps
Sign in to the official T-Mobile account
Open T-Mobile's official website or app and sign in with the account that owns the line. Avoid links from unexpected texts about cancellation.
You should see: You reach the signed-in account dashboard.
Look for cancel or change-plan options
Browse account, plan, or line settings for Cancel line, Cancel service, Disconnect, or similar wording. Review any fee summaries shown before confirming.
You should see: You either start an official cancel flow or confirm that self-serve cancel is not listed for this account.
Use signed-in chat or contact if cancel is missing
If the website only shows account changes and not a full cancel option, open chat or contact support from within the logged-in account and submit a clear request to cancel the specific line or account.
You should see: T-Mobile accepts the cancellation request or explains what authorization or balance must be resolved first.
Confirm the cancellation in writing
Save the chat transcript, email, or account confirmation that shows the cancel date and affected numbers. Verify the line status in the account after the stated effective date.
You should see: You have proof of the cancellation request and can see the line marked canceled or scheduled to end.
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Extra tips
What to look for: Account settings for cancel line, cancel service, or change plan, plus chat or contact options available after sign-in.
Before you change anything: Confirm which lines and which account owner can authorize cancellation. Note any early-termination fees, device payment balances, or number-port plans before you cancel. Use only T-Mobile's official app or website. Never share account passwords or one-time codes with unexpected callers.