How do I replace a Shaw TV remote that does nothing?
Answer
If a Shaw remote still does nothing after fresh batteries and a clear line of sight to the set-top box, the remote itself is usually dead. Order or request a replacement through Shaw’s official equipment or support channels, and confirm the model (many homes use a Shaw 4351-style remote) so the new unit matches your box.
Before you start: stop right away if…
- Be cautious of third-party sites that demand unusual upfront fees to activate a cable remote.
Follow these steps
Rule out batteries and line of sight
Install a fresh matched pair of batteries, clean the contacts, point the remote directly at the Shaw box from a few feet away, and press Power or Channel while watching for any box response.
You should see: The box still does not react, confirming the remote is likely failed rather than a weak battery.
Confirm the box still works
Use the buttons on the Shaw set-top box or the official Shaw TV app if available to change channels or wake the box.
You should see: The box responds without the old remote, or you confirm the box itself also needs service.
Identify the remote model
Check the back of the remote, the battery compartment, or your Shaw equipment list for the model (commonly a Shaw 4351-style remote) so any replacement matches your receiver.
You should see: You have the remote model name or number written down.
Request an official Shaw replacement
Sign in to your Shaw account or contact Shaw support through the official website or app and request a replacement remote for your equipment.
You should see: Shaw confirms a replacement remote order, pickup, or technician path.
Set up the new remote
When the replacement arrives, insert batteries and follow Shaw’s pairing or programming steps for that model so it controls your specific set-top box.
You should see: Channel and guide buttons operate the Shaw box again.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: The remote model printed on the remote or in Shaw equipment details (for example Shaw 4351), whether the set-top box still responds to its front-panel buttons or the Shaw app, and any IR or pairing light behavior.
Before you change anything: Confirm the TV box still works with its front buttons or the Shaw app if available. Note the remote model number on the back or inside the battery cover. Have your Shaw account information ready for an equipment request. Avoid third-party unlock or paid remote sites that ask for unexpected fees.