TV & Streaming

Remotes, apps, buffering, and streaming device setup.

290 articles — tap one to open

How do I fix free-to-air TV channels be added to a TIM Ultrafibra plan?Someone on TIM Ultrafibra wants to know whether free-to-air (TV aberta) channels can be added or contracted with the fiber internet plan.Open
Does DISH offer streaming if an outdoor antenna is not possible?Considering a move to a location where an outdoor satellite dish or antenna is not allowed, and need to know whether DISH offers streaming instead of satellite TV.Open
How can I remove ads from Netflix or another ad-supported streaming plan?Ads appear during streaming on an ad-supported plan and need to be removed or reduced.Open
How can I tell if a Samsung TV is a smart TV?Someone needs to confirm whether a Samsung television supports smart apps such as an app store or streaming apps.Open
How can someone safely evaluate an offer to find a talent agent?Someone looking for a talent agent for TV, film, or acting work needs a safe way to evaluate outreach and avoid common casting or agent scams.Open
How do I access Prime Video on a Roku TV when I already have Amazon Prime?Amazon Prime membership is active, but Prime Video will not open or stay signed in on a Roku or smart TV, even though Prime Video is included with the membership.Open
How do I activate Paramount+ on a Samsung TV when the phone already works?Paramount+ activates and plays fine on a phone, but activation options on a Samsung TV fail repeatedly.Open
How do I activate the BritBox app on an LG TV?The BritBox app on an LG TV will not finish activating, usually during account sign-in or TV code linking.Open
How do I add Channel 3 on a Spectrum cable TV?A Spectrum TV viewer wants Channel 3 added or restored so it appears and plays on the television.Open
How do I add a channel or app on a streaming TV device from official stores only?A user asked to install a Zeus channel on a streaming TV setup, without enough detail about the device, app store, or error message.Open
How do I add a streaming app that isn't available directly on a smart TV?Wants to add a streaming app to a smart TV after downloading it on a phone but being unable to get it onto the TV itself.Open
How do I buy a replacement remote for a streaming box?A streaming box remote only works at very close range and no longer powers the box off, so the owner wants a replacement remote or an exchange.Open
How do I cancel Disney+ after I was charged again?Someone tried to cancel Disney+ but was charged again and needs to stop the subscription and address the unexpected charge.Open
How do I cancel Spectrum TV and keep internet service?Someone wants to cancel Spectrum TV service only while keeping Spectrum internet active on the same account.Open
How do I cancel a Disney+ or Disney Channel subscription?Need to cancel a Disney Channel or Disney+ subscription and are unsure which store or account manages the billing.Open
How do I cancel a Fubo subscription?A Fubo live TV subscription needs to be cancelled so future billing stops, including when the plan was started through a streaming device account.Open
How do I cancel a Netflix automatic monthly payment?A Netflix membership is billing a credit card automatically each month, including a low-cost add-on around $3.49, and the account holder wants billing stopped, sometimes without remembering the email.Open
How do I cancel a Peacock subscription?You want to cancel a Peacock subscription and need to know whether to cancel in Peacock, Google Play, or Apple settings.Open
How do I cancel a Roku free trial before being charged?A 7-day free trial was started on a Roku device several days ago and needs to be canceled before the paid subscription begins.Open
How do I cancel a Sky TV subscription for someone who no longer uses it?A father’s Sky subscription needs to be canceled because he no longer uses the TV, and the person helping may only have the account number rather than an online login.Open
How do I cancel a YouTube TV subscription?Need to cancel a YouTube TV membership or trial that is still billing a Google account.Open
How do I cancel a personal Peacock plan so I can use Spectrum’s included Peacock?A Spectrum plan includes Peacock, but an older personal Peacock subscription is still active and needs to be canceled so Peacock can be activated through Spectrum instead.Open
How do I cancel a streaming subscription that won't cancel on a TV device?The option to cancel a streaming subscription doesn't appear, or the process fails, when trying to cancel through a TV streaming device.Open
How do I cancel an Apple TV+ subscription on a Mac?You need to cancel an Apple TV+ (or other Apple media) subscription and want the correct settings path on a Mac.Open
How do I cancel an unwanted Paramount+ trial?A Paramount+ free trial was started and needs to be canceled before it converts to a paid subscription, including cases where the TV screen only shows limited options.Open
How do I cancel service and return equipment I just received?You need to discontinue a service and return equipment that arrived recently, such as a modem, router, or set-top box.Open
How do I change a streaming show to English audio or subtitles?A show that was just purchased or rented plays in the wrong language and needs English audio or subtitles on a streaming TV app.Open
How do I change the billing card for YouTube TV on a Vizio TV?Billing for a streaming service used on a Vizio TV needs to be updated, and the TV app does not offer a direct way to change the payment card.Open
How do I change the payment method on a Netflix account?A Netflix member needs to update the card or payment numbers on file for billing.Open
How do I change the payment method used for Apple TV?Someone needs to update the credit card or other payment method tied to Apple TV purchases or an Apple TV subscription.Open
How do I check an unexpected Disney+/Hulu charge on a Roku account?A Roku activity page shows an unexpected Disney+/Hulu-related charge or PayPal entry, and it is unclear whether Roku or the streaming provider is billing for the subscription.Open
How do I choose a bare-minimum TV setup without extra services?A household wants the simplest possible TV setup with minimal subscriptions or extras, possibly evaluating a low-cost TV service option.Open
How do I choose a mid-range soundbar for better TV audio?Comparing mid-range soundbars from Samsung, Bose, and Polk to improve TV audio without paying for unused features.Open
How do I confirm a smart TV for DIRECTV and finish starting service?During DIRECTV signup the TV was listed as a smart TV, but that may be wrong, and the new equipment or streaming service will not start.Open
How do I connect a Bluetooth dongle to a TV?A Bluetooth USB dongle needs to be connected to a TV so wireless headphones, speakers, or other Bluetooth devices can pair.Open
How do I connect a T-Mobile internet gateway to a Roku TV?A T-Mobile home internet box needs to provide Wi-Fi so a Roku TV can connect and finish account setup.Open
How do I connect a TV to Starlink Wi-Fi when it asks for a password?A TV cannot join Starlink Wi-Fi because it asks for a network password, and it is unclear whether that password comes with the Starlink modem/router.Open
How do I connect a Vizio TV to Wi-Fi without the remote?The remote for a Vizio TV is missing, and the owner needs to use the buttons on the TV or the Vizio Mobile app to connect the TV to Wi-Fi.Open
How do I connect a Vizio TV to Wi‑Fi when setting up another TV?A 32-inch Vizio TV will not connect to Wi‑Fi while someone is trying to get another TV online on the same network.Open
How do I connect an LG TV to a new Wi-Fi network?An LG TV shows Wi-Fi as not connected or turned off when trying to join a new wireless network, often after changing routers or home internet equipment.Open
How do I contact Netflix support or cancel if I only needed help finding their number?Someone was looking for Netflix’s phone number for help and may have started a service or chat path they did not want, and now needs official contact or cancel/refund guidance.Open
How do I downgrade a Sky package to a cheaper plan?A Sky TV bill feels too expensive and the customer wants to drop down to a basic Sky package with sports instead of keeping a higher-priced bundle.Open
How do I download streaming apps on a Samsung smart TV?Someone needs clear steps to install streaming service apps such as Hulu on Samsung smart TVs and sign into a Samsung account if prompted.Open
How do I enter a Stan activation code shown on a TCL TV?Stan shows an activation code on a TCL TV, but there is no on-screen keyboard or field on the TV to type the code.Open
How do I enter an Amazon Prime activation code on a TV?A TV or streaming device is asking for an Amazon Prime or Prime Video activation code, and the code needs to be entered on Amazon's website to finish sign-in.Open
How do I factory-reset a TV if I forgot the PIN or password?A TV locked up, and a factory reset now asks for a PIN or password that the owner no longer remembers.Open
How do I find Anynet+ on a Samsung TV to connect a soundbar?A Samsung TV UE40H6275SUXXE needs Anynet+ (HDMI-CEC) enabled to connect a soundbar such as a BAR 300MK, but Anynet+ is hard to find in the menus.Open
How do I find a replacement remote for a Samsung UN55KS8000DFXZA TV?A Samsung UN55KS8000DFXZA TV needs a replacement remote, preferably one that supports full Smart Hub features.Open
How do I find a working replacement remote for an older TV or device?An original remote is about two decades old, a replacement remote that was sent does not work, and the model number is hard to find on the device.Open
How do I find and open the Starz app on a Samsung smart TV?Someone subscribed to Starz on the website but cannot find or open the Starz app on a Samsung smart TV.Open
How do I find and turn on HDMI-CEC on a VIZIO TV?Someone needs help locating CEC (HDMI Consumer Electronics Control) on a VIZIO TV so connected devices can power on, switch inputs, or share remote commands.Open
How do I find the correct T-Con board for a Samsung TV?Someone in a remote area without local technicians wants to replace a Samsung TV T-Con board and needs to identify the correct part from board labels or symptoms.Open
How do I finish Frame TV setup when stuck on Prime Video sign-in?A Samsung The Frame TV setup cannot continue past the Amazon Prime Video sign-in screen.Open
How do I finish Vizio TV setup after creating a Walmart account?A Vizio TV setup stalls after a Walmart account is created, with no clear next screen or error message to continue.Open
How do I fix Amazon Prime Video that works on my phone but not on one Hisense TV?Amazon Prime Video works on a phone and on other TVs, but will not play on one Hisense Android TV. The app may fail to load, show only a free-trial screen, or never start playback on that TV.Open
How do I fix Bluetooth not connecting on a Pioneer TV?A Pioneer TV will not connect or stay connected to a Bluetooth remote, soundbar, headphones, or other accessory.Open
How do I fix Disney+ Service unavailable on iPhone?Disney+ on iPhone shows Service unavailable (or “servicio no disponible”) and will not play.Open
How do I fix Disney+ or Hulu that will not download or open on a streaming device?Disney+ and Hulu will not work on a streaming device or TV app store, often failing during download or install rather than during playback.Open
How do I fix Disney+ stuck on the logo on a Sony Bravia TV?Disney+ on a Sony Bravia TV shows only the Disney+ symbol and does not load, often with no error message or code.Open
How do I fix Disney+ that keeps asking to log in or shows error 83?Disney+ that worked for years now asks to log in every time, completes verification, then fails to stay signed in or play—sometimes with code 83—often on a TV app after a payment method problem.Open
How do I fix Disney+ that will not connect on Fire TV?Disney+ will not connect or stream, including cases on Fire TV where a passcode or connection error appears.Open
How do I fix Disney+ that will not load on a Hisense smart TV?Disney+ will not load on a Hisense smart TV—staying on a loading screen, crashing, or failing to open the app.Open
How do I fix Disney+ that will not load on an Insignia smart TV?The Disney+ app on an Insignia smart TV will not start or load, with no error message shown.Open
How do I fix Fubo that will not open when other TV apps still work?Fubo will not open or play on a TV while other streaming apps still work, often with no specific error message.Open
How do I fix Hulu error code P-DEV320 when I cannot sign in?A Hulu sign-in fails with error code P-DEV320 and the account cannot be accessed on the current device.Open
How do I fix Hulu freezing or buffering with error P-TS207 on a Samsung TV?Hulu freezes or buffers repeatedly during playback on a Samsung TV, and error code P-TS207 may appear even after short power resets.Open
How do I fix Hulu login problems on a Samsung smart TV?Cannot get past Hulu login on a Samsung smart TV after using an email and another person’s credentials; local channels access issues after a change.Open
How do I fix Hulu login when it says we could not log you in?A paid Hulu subscription will not sign in and shows a message that the service could not log the user in, even with the password believed to be correct.Open
How do I fix Hulu on Apple TV when it says I no longer have an account?Hulu on Apple TV fails to sign in with a message that the account no longer exists or that login failed—please check email and password or visit Hulu.Open
How do I fix Netflix error code 1510a on a Sharp TV?Netflix will not play on a Sharp TV and shows error code 1510a, so streaming cannot start.Open
How do I fix Netflix saying not connected on a Foxtel box?Netflix on a Foxtel box shows not connected or unable to connect, and it is unclear whether the home internet is the cause.Open
How do I fix Netflix when it will not open on a Roku TV?Netflix will not open or play on a regular TV using Roku, and the Netflix button or app may show a blank screen or error.Open
How do I fix Paramount+ UFC live not playing on a Dish TV setup?Paramount+ was set up on a Dish TV at a summer location, but a UFC live event would not play when watched there.Open
How do I fix Paramount+ on an LG TV that will not accept sign-in details?Two of three TVs will not let someone enter account information for Paramount+, and the TVs prompt to download the app while also mentioning an internet connection check.Open
How do I fix Paramount+ when I cannot resubscribe after canceling?A past Paramount+ subscription was canceled, and trying to subscribe again is blocked—often on an Android phone billed through Google Play.Open
How do I fix Roku TVs that ask to update payment and then lose internet?Multiple Roku TVs prompted to update payment information, then lost internet connectivity, possibly after a move and with more than one email or account involved.Open
How do I fix Roku error code 014 when a TV will not connect to Wi-Fi?A TCL Roku TV or Roku device shows no connectivity with error code 014 and cannot stay connected to Wi-Fi.Open
How do I fix Samsung TV Plus when it says it cannot connect to the server?An older Samsung TV that recently started using TV Plus suddenly shows “cannot connect to the server” whenever TV Plus is opened.Open
How do I fix Samsung TV error STCF-1103 when connecting to the internet?A Samsung TV shows error code STCF-1103 while trying to get online; the home gateway involved may be an ET2251 modem/router.Open
How do I fix Sling or Max that stop working after a TV software update?After a TV software update, streaming apps such as Sling and Max/MSNOW will not open or play even though the TV turns on.Open
How do I fix TiVo Live TV unavailable because all tuners are in use?Live TV is temporarily unavailable because a Family Room TiVo is using a setting or activity that requires all tuners, blocking Live TV on another box.Open
How do I fix YouTube TV buffering on an older LG Smart TV?After renewing a streaming subscription, an older LG Smart TV buffers on many YouTube TV channels, sometimes within a few seconds and sometimes after a longer delay.Open
How do I fix YouTube TV when it cannot detect my phone for a vacation location?YouTube TV will not update to a vacation location because the phone reset and location detection fails on the TV app with a message that the mobile device could not be detected.Open
How do I fix YouTube TV when local and national channels will not play?YouTube TV will not show local or national channels, often after setting up a new TV, and the playback location may be wrong.Open
How do I fix a Bose soundbar stuck on a scrolling white light?A Bose soundbar shows a scrolling white light for hours. A reset may briefly show a green flashing light, then the bar returns to scrolling white and never finishes startup.Open
How do I fix a Fire TV Stick remote that is not working?An Amazon Fire TV Stick remote is not responding, and the TV in use is a Samsung set. Live support may be needed if basic checks fail.Open
How do I fix a Hisense Google TV that will not power on?A Hisense Google TV does not power on from the remote or appears completely unresponsive.Open
How do I fix a Hisense Roku TV stuck on the language setup screen?A Hisense Roku TV stays stuck on the language selection screen during setup, and the remote cannot change the language or move past that screen even after a reset attempt.Open
How do I fix a Mitsubishi projection TV when the image is not centered?A Mitsubishi projection TV shows a picture that is not centered on the screen, and the owner’s manual or menus do not make the alignment adjustment obvious.Open
How do I fix a Netflix error that mentions the Wi‑Fi connection?Netflix shows an error related to the Wi‑Fi connection and will not play, often after the streaming device loses a stable network path.Open
How do I fix a Peacock account or billing issue?A Peacock streaming account has a sign-in, subscription, or billing problem that needs to be sorted out.Open
How do I fix a Peacock charge of $109.99 when I wanted the $7.99 monthly plan?Peacock billed about $109.99 instead of the expected $7.99 monthly subscription, and the current plan needs to be confirmed or changed.Open
How do I fix a Roku Streaming Stick that will not start or responds very slowly?A Roku device will not work properly—home screen may not appear, the remote may not navigate, or the stick may respond very slowly.Open
How do I fix a Roku device that will not connect to the internet?A Roku streaming device or Roku TV shows that it is not connecting to the internet even though the user wants to stream normally.Open
How do I fix a Roku or TCL TV stuck on a DIRECTV QR code sign-in screen?After returning from vacation, a TV shows a QR code screen telling the viewer to go to a site to sign in, often for DIRECTV on a Roku or TCL TV.Open
How do I fix a Roku that will not connect to Wi-Fi?A Roku device shows an error when connecting to Wi-Fi and cannot get online.Open
How do I fix a Samsung Smart TV app that shows Remove or a blank screen?After an internet outage, a Samsung Smart TV streaming app such as Frndly TV shows a blank screen, while other apps still work, and the TV may offer a Remove option under the app.Open
How do I fix a Samsung TV stuck on the language setup screen?A Samsung TV model UN22D5003BFXZA gets stuck on the language setup screen after modem equipment was replaced, and the remote cannot get past that step.Open
How do I fix a Samsung TV that is pixelating or shows No Signal?A Samsung TV picture is pixelating, or the screen shows No Signal or similar blank/error states, often when used with a cable or U-verse style TV receiver.Open
How do I fix a Samsung TV that only shows No Signal with Spectrum?A Samsung TV powers on but only shows No Signal while using a Spectrum cable or set-top box.Open
How do I fix a Samsung TV that only shows a red light and will not turn on?A Samsung TV (model noted as 55a6g8) stays off with only a red light on the bottom and will not display a picture.Open
How do I fix a Samsung TV that says there is a serious shortage of internal store space?A Samsung TV shows a message that there is currently a serious shortage of internal store space and needs storage cleared so apps and the system can run normally.Open
How do I fix a Samsung TV when navigation and menus are unusable after a software update?A Samsung TV’s on-screen navigation and UI become unusable, often around a software update prompt or after update-related behavior.Open
How do I fix a Samsung smart TV app that will not download?An app will not download on a Samsung smart TV and may show a Wi-Fi or something went wrong error even though network access seems available.Open
How do I fix a Startup Show icon that asks for an M3U playlist on an Android TV box?On an Android TV box, the Startup Show app icon appears but then requests an M3U playlist that the service provider’s site says is not the correct login method.Open
How do I fix a SuperBox S6 that will not connect?A SuperBox S6 streaming box will not connect to the network or service, so apps and live content cannot load.Open
How do I fix a Superbox black screen that still shows channel info?A Superbox stream shows a black picture with no sound while channel information still appears at the bottom of the TV; a token or network error may also appear.Open
How do I fix a TCL Roku TV stuck on headphone audio output?A TCL Roku TV shows headphones as the current audio output even though no headphones are connected, and switching to eARC or built-in speakers does not stick.Open
How do I fix a TCL TV that will not turn on or has no volume?A TCL TV will not power on normally or produces no volume, and connected equipment such as a computer may also appear blank until the TV input and power path are checked.Open
How do I fix a TELUS RB21T remote that only works for a couple of days?A TELUS RB21T remote works for a couple of days, then stops controlling the Sony TV even though a white light still flashes on the remote.Open
How do I fix a TV picture that looks reduced or not full screen?A TV picture looks smaller than the screen, with black bars or a reduced image size instead of filling the display.Open
How do I fix a TV showing 'digital channel signal strength low'?A television displays a message that the digital channel signal strength is low, affecting one or more over-the-air channels.Open
How do I fix a TV stuck on the Welcome or Bienvenido startup screen?A TV stays on a multilingual Welcome / Bienvenido / Bienvenue screen and will not advance, sometimes with no usable video signal afterward.Open
How do I fix a TV that says to update your payment method to keep streaming?A TV or streaming box shows “Update your payment method to keep streaming” for Peacock through a Spectrum/Xumo setup, even after Spectrum says the account is paid.Open
How do I fix a TV that will not turn on?A television will not power on and needs basic power and button checks before assuming the TV is broken.Open
How do I fix a Veon TV that has sound but no picture?A Veon TV powers on but shows no picture, and the owner needs to tell whether the backlight or panel has failed versus a simple input or settings issue.Open
How do I fix a Vizio TV that says a Walmart account could not be created?During Vizio TV setup or sign-in, the TV shows that a Walmart account could not be created, such as “Unfortunately we could not create your Walmart account.”Open
How do I fix a Vizio TV that will not turn on?A Vizio TV, including some 4K 50-inch models, will not power on or stay on.Open
How do I fix a YouTube TV link or bookmark that opens the wrong page?A shared or saved link meant for YouTube TV keeps opening the wrong page, so sign-in or watching never reaches the real YouTube TV site or app.Open
How do I fix a cable box with no signal after a power surge?A power surge affected a cable box overnight, and it now shows a 'no signal' message that needs to be resolved to restore normal TV service.Open
How do I fix a forgotten password on Apple TV?An Apple TV sign-in is blocked because the Apple ID password was forgotten, sometimes showing Forgot Apple ID or Password.Open
How do I fix a frozen ESPN livestream on Google TV?An ESPN livestream on Google TV freezes on a still image for several nights even though the service is paid for.Open
How do I fix a home phone with no dial tone through a cable box?A home phone has no dial tone or does not work at all when service is provided through a cable or phone adapter box.Open
How do I fix a missing or deleted Philo subscription on Fire TV?After restarting a Philo subscription from an on-screen prompt while watching on a Fire Stick, Philo shows a missing or deleted subscription message.Open
How do I fix a smart TV that goes silent or shows a problem playing error?A TV or streaming device goes silent during playback and may show a "problem playing" message; power-cycling often brings picture back but sound or apps may still fail.Open
How do I fix a smart TV that will not reconnect to Wi-Fi?A TV has lost its internet connection. The ISP (iiNet) says the network is fine and the issue is with the TV, which will not accept the full wireless security key.Open
How do I fix a streaming app that won't install on a smart TV?A streaming app cannot be installed on a smart TV, either failing silently, showing an error, or not appearing in the app store search results at all.Open
How do I fix a wireless TV box that shows no signal upstairs?Cable or streaming service works on the account, but an upstairs wireless TV box shows no signal and may have no useful status lights.Open
How do I fix after transferring Dish DVR recordings to another Dish DVR?Have recordings on a Dish DVR and want to know if they can be moved onto another Dish DVR.Open
How do I fix an Amazon Prime Video subscription or channel billing issue?Someone needs Amazon customer-service style help for a Prime Video subscription or add-on channel billing problem, sometimes involving channels billed through Amazon.Open
How do I fix an LG TV that has picture but no sound from the TV speakers?An LG TV shows a normal picture and is set to TV speakers, but there is no sound, and the issue may be software or HDMI-related.Open
How do I fix an LG TV that will not keep the correct time zone?An LG TV’s clock stays wrong even after trying automatic time and manual time settings, and the time zone will not stay correct.Open
How do I fix an LG TV that will not recognize a Polk Sigma 2 soundbar?An LG TV does not detect or recognize a Polk Sigma 2 soundbar, even after a full reset was tried.Open
How do I fix an Octastream Q1 Elite that shows Device abnormal after a long unused period?An Octastream Q1 Elite streaming box sat unused over a year; updates show as current with a 2019 date, Blue TV was removed, and a Device abnormal error remains after factory reset and power cycles.Open
How do I fix being charged multiple times for Peacock Premium Plus?A Peacock TV account shows three charges for Premium Plus, and the World Cup game still cannot be watched.Open
How do I fix cable TV and internet that stopped working at the same time?Both TV and internet service stopped working, often pointing to power, coax, or modem/router issues rather than a single app problem.Open
How do I fix cable TV that stays down after unplugging the box?Cable TV stopped working recently; unplugging the cable box did not restore channels, and a green light or channel-availability message may appear.Open
How do I fix headphones that stop working on a Vizio TV eARC HDMI converter after power cycle?Headphones work through a Vizio TV eARC HDMI output and an ARC/eARC to audio converter, but after the TV is turned off and on they stay silent until the TV is unplugged and plugged back in.Open
How do I fix install Peacock on a Samsung Galaxy A35 5G?Someone wants to watch Peacock on a Galaxy A35 5G and may be missing the Google Play Store needed to install it.Open
How do I fix or refund a wrong Apollo Group TV subscription charge?A viewer is unsure which Apollo Group TV subscription is correct after losing about $189 on a previous purchase or renewal.Open
How do I fix outgoing Caller ID or caller name for Liv Voice?Calls placed through Liv Voice show the wrong caller name or Caller ID, or outgoing identity settings need to be corrected in the Liv Voice account or app.Open
How do I fix sound or audio track problems on a Sony XBR-65A8H TV?A Sony XBR-65A8H TV has an audio or playback problem that may be related to the selected TV audio track or sound output.Open
How do I fix sound sync and picture freezing on a Sony TV only in TVNZ?A Sony 50W660F TV has sound sync and picture freezing problems only on TVNZ, while ThreeNow and YouTube work normally. Replacing the Amazon Fire Stick did not fix it.Open
How do I fix the Sling TV app when it will not play on an Android phone?Sling TV will not load or play on a cell phone for an extended period, even though the subscription may still be active.Open
How do I fix thin horizontal lines on a Samsung LCD TV?A Samsung LCD TV shows thin horizontal lines about halfway up from the bottom of the screen.Open
How do I fix two TVs that lost Bell TV, Netflix, and audio after wrong remote buttons?After pressing the wrong remote buttons, two TVs no longer show Bell TV, audio, Netflix, or other normal sources.Open
How do I fix use a DJI Mic 3 with a Pyle soundbar that has handheld mics?Someone has a Pyle soundbar with two handheld microphones and wants to know if a DJI Mic 3 clip-on system can be used for speaking through the same setup.Open
How do I fix “mode not supported” when using a network TV box with a Samsung TV?A Samsung TV shows “mode not supported” when connected to a network TV box or similar set-top device, so the picture will not display.Open
How do I get MLB.TV working after switching from Cox to DISH?MLB access that worked while authenticated with Cox TV no longer works after switching TV service to DISH.Open
How do I get Max (HBO Max) to show up and work on a smart TV?Someone just signed up for Max (formerly HBO Max) and the service is not appearing or working on the TV.Open
How do I get SiriusXM working on SXSD2 speaker docks?Two SiriusXM SXSD2 speaker docks will not play radio properly, often because the antenna cannot face south in the new location.Open
How do I get Sky TV working in a care-home room?A relative in a residential care home wants Sky television in their room, and the set or box may show No Satellite Connection.Open
How do I get TVNZ+ working again on a Samsung Smart TV?TVNZ+ will not load on a Samsung Smart TV, sometimes with a Platform not initialized error after the app or TV software gets stuck.Open
How do I get YouTube out of Guest or Kids mode after an accidental reset?YouTube was accidentally reset and now opens in Guest or Kids mode, so the usual signed-in account and videos will not start normally.Open
How do I get a Roku working again when the remote responds poorly?TV viewing depends on a Roku device, and playback or control is failing—often with a weak or unresponsive original Roku remote.Open
How do I get a Samsung TV to recognize an HDMI splitter for a soundbar and DVD player?A new Samsung TV does not recognize an external HDMI splitter used to connect a soundbar and a DVD player.Open
How do I get a YouTube TV educational discount?Someone wants to sign up for a YouTube TV educational or student discount plan and is unsure where to apply or why the offer does not appear.Open
How do I get a missing local news channel back on satellite TV?A previously available local news station is missing or no longer shows as local on a satellite TV service.Open
How do I get a new code to activate an Apple TV?A TV activation code was just sent but does not work, and the code prompt will not clear from the screen.Open
How do I get channels like Fox News on a new Vizio TV?A newly set-up Vizio TV is not showing expected channels such as Fox News, and the owner wants working TV service or someone to talk to.Open
How do I get past No Signal during Insignia TV initial setup?An Insignia TV is stuck in initial setup or shows No Signal, and a remote code search does not seem to help program or control the TV.Open
How do I get past a Roku update screen that will not go away on my TV?A TV shows a Roku update screen and the user cannot leave that screen to use the TV normally.Open
How do I increase bass on a Bose Smart Soundbar 500 with a subwoofer?Someone wants more bass response from a Bose Smart Soundbar 500 that also has a Bose subwoofer attached.Open
How do I keep Spider-Noir playing in color on Prime Video instead of black and white?Spider-Noir on Amazon Prime Video keeps switching from color back to black and white, including when a True-Hue Full Color option is selected on a Hubbl streaming device.Open
How do I make a Prime Video subscription work on all devices?A subscription change made for a streaming service, such as switching from a mobile-only plan or starting a plan, is not showing up as active on every device signed into the same account.Open
How do I manage a Netflix account after the account holder has died?A Netflix account was in a deceased spouse’s name, login details are unknown, and a payment still came out of an account that has been disabled after the death.Open
How do I order an item advertised with a TV order code?Someone wants to order a product using a TV advertisement code such as M-142347, but the phone system routes to unrelated medical-alert information and will not complete the order.Open
How do I pair a soundbar with its wireless subwoofer?A new soundbar and wireless subwoofer will not stay paired. The subwoofer pair light is red, turns blue briefly when the pair button is pressed, then returns to red.Open
How do I power-cycle a Panasonic TH-series TV that is not responding?A Panasonic TH-series TV is not behaving normally and needs a basic power reset before deeper troubleshooting.Open
How do I program a Bose remote to control a Hisense TV?Need the Bose remote code list or programming steps so a Bose remote can control a Hisense TV (power, volume, mute).Open
How do I program an Xfinity remote to control a Vizio TV?An Xfinity remote needs to be synced so it can power and control a Vizio TV.Open
How do I put multiple TVs on one Sling Orange and Blue account?A household wants four TVs on the same Sling bill using an Orange and Blue plan, and at least one TV still needs to sign into the shared account.Open
How do I re-tune a smart TV for satellite channels without using Wi‑Fi?A smart TV needs to be re-tuned for satellite reception, and the channels should be scanned over the satellite input rather than over Wi‑Fi.Open
How do I reconnect Bluetooth on a Pioneer TV after it stops pairing?Bluetooth on a Pioneer TV fails to pair or reconnect with a remote or audio accessory after previously working or after a failed pairing attempt.Open
How do I reconnect Netflix on a smart TV after it asks to join again?Netflix on a smart TV appears accidentally disconnected and now prompts to join or get started instead of signing into the existing account.Open
How do I reconnect a Bose SoundLink Flex to a Vizio TV?A Bose SoundLink Flex speaker that used to connect to a Vizio TV suddenly no longer appears or pairs with the TV.Open
How do I reconnect a landline phone after installing a TV box?Landline dial tone is missing after a TV box was set up, and the phone needs to be connected correctly through the modem’s phone port.Open
How do I record a show on a Spectrum Xumo stream box?A new Spectrum Xumo Stream Box user wants to record a TV program and save it to a library but does not remember the remote steps shown by the technician.Open
How do I remove a Scapes channel add-on from a Sling account?A Sling subscriber wants to keep Sling but remove the Scapes extra; the Samsung TV Sling app does not show channel management options.Open
How do I remove a green KTC AT or keypad test box from a TV corner?A TV shows a green box in the top-left corner with text such as KTC AT or keypad test messages, suggesting a factory or service overlay is stuck on.Open
How do I replace a Shaw TV remote that does nothing?A Shaw channel-changer remote does nothing even with new batteries, and a replacement remote is needed.Open
How do I replace the battery in TV Ears long-range 5.8 GHz headset?A TV Ears long-range 5.8 digital headset only holds about an hour of charge and needs a replacement battery as soon as possible.Open
How do I reset a Disney+ password on a Sharp smart TV?Signing into Disney+ on a Sharp smart TV is failing and a Disney account password reset is needed.Open
How do I reset a forgotten Amazon Prime Video PIN?The Amazon Prime Video parental control PIN was forgotten and needs to be reset.Open
How do I restart a set-top streaming box and home network in the right order?An electronics or set-top streaming box is not working correctly and needs a full power restart together with the home router or gateway.Open
How do I restore Cox cable TV when service is out?Cox cable TV has been out since early morning, and the provider may already be working on a wider service issue.Open
How do I restore Netflix on a TV after someone canceled the account?Netflix was canceled by another household member even though the person paying still wants it active on the television.Open
How do I restore Sky TV when the screen says check Wi‑Fi or Ethernet?Sky is missing or unavailable on the TV, and the box shows an error about checking the Wi‑Fi or Ethernet connection.Open
How do I restore a purchased premium app on an LG TV dongle when purchases do not show?An LG TV dongle or LG smart TV setup will not show purchased premium apps after payment, so premium access is missing when signed in.Open
How do I see and stop unexpected Amazon Prime Video charges?Prime Video account shows multiple unexplained charges in a month and needs a cost breakdown.Open
How do I set up a Vizio TV on Xfinity internet?A Vizio TV needs to be installed or connected so it works with Xfinity internet service.Open
How do I set up a new Roku when the debit card expiration date is rejected?A Roku device is not set up correctly, and a new Roku will not accept a debit card expiration date during account payment setup.Open
How do I set up a new TV remote if the instructions were lost?A new TV remote arrived but the paper instructions were discarded, so pairing or button setup is unclear.Open
How do I set up a new TV with an existing Xfinity cable box?A new TV needs to be connected to existing Xfinity cable service using a cable box already at the address, and it is unclear whether a technician visit is required.Open
How do I set up favorites and My Stuff on a Hulu account?Need help saving favorites—such as shows, teams, or channels—into My Stuff on a Hulu account.Open
How do I sign back into Disney+ and Hulu on a Roku TV after a password reset fails?A Roku TV user cannot get Disney+ and Hulu working again after trying disney.com/reset and still being unable to reset the password or sign in on the TV.Open
How do I sign back into Paramount+ after a phone or tablet logs me out?Paramount+ will not accept a sign-in or reconnection attempt on a phone or tablet after a logout, while another device may be new or still working differently.Open
How do I sign in and link Netflix on a smart TV?A viewer can open the Netflix app on a TV and enter account details but still cannot get signed in successfully.Open
How do I sign in to Amazon Prime Video on a Roku TV?Someone cannot get into Prime Video on a TV—often a Roku TV—because the sign-in screen or code flow does not complete.Open
How do I sign in to Hulu on a new TV?A new TV needs a Hulu account sign-in so streaming can start on that device.Open
How do I sign in to an existing streaming account on a Samsung TV app?On a Samsung TV you can open a streaming app and enter account details, but setup stalls because it says an account already exists and there is no clear Sign In option—often with Paramount+ on older Samsung models.Open
How do I sign in to iQIYI on Fire TV when the QR code is missing?The iQIYI app on a Fire TV 4K does not show a QR code for sign-in, so another login method is needed.Open
How do I sign in to the ViX app on a Roku smart TV?The ViX app on a Roku smart TV will not accept the login details, and the TV may show that the credentials are not correct.Open
How do I sign into a Samsung account on a new TV after changing my phone number?A new Samsung TV cannot complete Samsung account sign-in because verification still goes to an old cell number.Open
How do I stop an unwanted Howdy subscription on a Roku TV and request a refund?Howdy appeared on a Roku device even though the user did not intentionally sign up, and they want the charge stopped and a refund.Open
How do I stop or reset a cable receiver that keeps turning a bedroom TV on?A main cable/satellite receiver connected to a bedroom TV turns the TV on at night and needs to be powered down or disconnected so late viewing stops.Open
How do I subscribe to Paramount+ on a Vizio TV when the remote is hard to use?Someone wants an annual Paramount+ subscription on a Vizio TV, but an old or limited remote makes on-screen account setup difficult or incomplete.Open
How do I switch back to the adult profile on Paramount+ on Roku after kids’ shows?After kids watch shows, the adult profile on Paramount+ through a Walmart+ benefit on Roku will not switch back.Open
How do I track a TV ordered from The Good Guys with Australia Post?A TV was ordered from The Good Guys and needs tracking through Australia Post after ordering early in the week.Open
How do I troubleshoot a 55RG TV with screen distortion or no picture?A 55RG-model TV has display problems such as a bottom strip or vertical distortion that may point to a panel or board fault.Open
How do I turn off Voice Guide talking on a Samsung TV?A Samsung TV is speaking menus or describing on-screen items unexpectedly, usually because Voice Guide or related accessibility options were turned on by accident.Open
How do I turn off captions on BritBox on a Samsung TV?Closed captions or subtitles stay on in the BritBox app on a Samsung TV and need to be turned off.Open
How do I unlock a new LG TV when I forgot the password or PIN?A new LG TV asks for a password or PIN that nobody remembers, often during parental controls, store, or lock screens.Open
How do I update a Paramount+ payment method when the TV says the router is not supported?Unable to update Paramount+ billing on a TV that shows a router not supported style message; the payment method needs to be changed from a phone or computer instead.Open
How do I update the payment method on a subscription radio or streaming account?Needs to update payment information on a subscription service account, such as a satellite radio or streaming service, after a card change or decline.Open
How do I upgrade an Xfinity TV package to get cooking shows or a missing channel?Someone wants to upgrade an Xfinity TV plan to get cooking shows and channel 50, while keeping the monthly cost as low as possible.Open
How do I use auto tuning or manual tuning to find TV channels?The TV settings show menus such as Auto Tuning, Manual Tuning, ATV, Program Edit, Signal Info, LCN, and Software Update, and you need the right path to scan or fix broadcast channels.Open
How do I use or replace a wrong universal TV remote while an order is pending?A new universal TV remote arrived but is the wrong model. The correct remote cannot be ordered yet because another order is still pending, and it is unclear whether a peanut-shaped universal control will work with the TV.Open
How do I watch CNN live on a Roku TV without cable?Someone wants to cancel expensive cable and watch CNN live on a Roku TV, but is unsure which app or channel to install and how to open the live feed.Open
How do I watch Disney+ on a smart TV after purchasing a subscription?Disney+ was purchased successfully, but it is unclear how to install or sign into the app on a television.Open
How do I watch an MHz Choice subscription on a Samsung Smart TV?Have an MHz Choice subscription but cannot find or sign in to MHz on a Samsung Smart TV.Open
How do I watch local channels on a Roku when an indoor antenna is not enough?You stream with Roku and want local channels only, but indoor antennas have not worked well enough for reliable broadcast TV.Open
How do you finish setting up a Bose Smart Soundbar 600?A new Bose Soundbar 600 is recognized on an iPhone but the soundbar stays amber for a long time and the Bose app keeps searching or shows something went wrong while joining Wi-Fi.Open
How do you fix Roku error 014 on multiple TVs?Roku error 014 suddenly appeared overnight on three TVs, blocking normal streaming on each Roku device.Open
How do you update payment details for a TV streaming subscription?Someone needs to update the card or payment details used for a television streaming subscription and the new card may not save.Open
What can I do if a TV is stuck on the startup or logo screen?A TV powers on but stays stuck on a startup or brand logo screen and does not respond to the remote.Open
What can I do if a streaming box remote won't pair after a software update prompt?A streaming or TV box shows a prompt to pair a new remote at the same time as a software update notice, and the on-screen buttons to proceed or download the update do not respond.Open
What can I do if my Sceptre TV has no optical audio port?A Sceptre TV does not have an optical (TOSLINK) port, and the owner needs another way to send audio to a soundbar or external speakers.Open
What can you do if a Walmart Marketplace TV arrives damaged?A 55-inch Hisense TV purchased on Walmart.com arrived damaged in shipment, but a return or refund was refused because it was sold by a Marketplace seller rather than Walmart directly.Open
What happens when a cable or recording box is moved to a different room?A cable or recording box was swapped between rooms, and after moving one box to a new room, it began having trouble playing recordings correctly, suggesting a possible hardware issue with that specific box.Open
What portal URL do I enter on a new MAG522 set-top box?A new MAG522 IPTV set-top box asks for a portal URL during setup, and the user needs the correct address from their own service provider.Open
What should I do if a Sony TV will not turn on and I need in-home help?A Sony TV will not turn on, shows no display or power lights, and the remote is unreliable, and the owner needs an in-home technician rather than more back-and-forth troubleshooting.Open
What should I do if a TV or cable box's power cord is damaged?A TV or cable box's power cord is frayed, or the plug's prongs are bent, making it unsafe to plug back in.Open
What should I do if a U-verse receiver keeps rebooting and the TV has no sound?A TV has no sound while an AT&T U-verse receiver has been stuck rebooting for a long time after troubleshooting.Open
What should I do if a bank payment for TV service never arrived?A TV-related payment appears to have left a bank account, but the TV provider did not receive it, and the customer has a copy of the withdrawal amount and time.Open
What should I do if a streaming box app fails after a factory reset?After a factory reset on a streaming TV box, an app such as Blue TV no longer works correctly—showing network speed as zero, missing from the store, or failing to play—when an earlier version had worked.Open
What should I do if my Samsung TV model is not listed for warranty registration?A Samsung Smart TV 4K model does not appear in the warranty registration list, so the warranty cannot be registered online.Open
What should I do when a new small TV stops working after only a few months?A Northington 19.5-inch TV worked after delivery but quit about two months later and needs practical next steps for testing and warranty replacement.Open
What should I try when a TV will not power on at all?A TV stays off and does not respond, and basic power reset and outlet checks are needed to find the cause.Open
Where are the HDMI ports on a 55-inch TCL TV?Someone cannot find the HDMI ports on a 55-inch TCL TV (such as a 55QM7K) when connecting a Roku or sound bar.Open
Where do I enter the Hulu activation code when signing in on a TV?Hulu on a TV shows an activation code, but on a phone it is unclear where to type that code to finish linking the TV.Open
Why are Prime Video subtitles missing after subscribing?A show that had subtitles during an Amazon Prime Video trial no longer shows subtitles after the paid subscription started, and the subtitle controls are not working as expected.Open
Why are YouTube TV channels locked after repurchasing?YouTube TV or YouTube channels appear locked after a subscription was repurchased, so some TV channels cannot be watched.Open
Why can I sign in to Pure Flix but not watch shows on my TV?Pure Flix accepts a sign-in on devices such as an LG OLED TV or iPhone, but titles will not play.Open
Why can't I get Bell Fibe TV on an Amazon Fire TV Stick?Someone wants to watch Bell Fibe TV on a new Amazon Fire TV Stick, but the service is not available or cannot be set up on that device.Open
Why can't I watch Timberwolves games on my cable TV?Cable TV does not show Minnesota Timberwolves games, and the viewer may need a different channel package or streaming add-on for local NBA coverage.Open
Why can’t I download an app like Waka on a Hisense smart TV?A Hisense smart TV such as a 32A4K cannot download the Waka app from its app store.Open
Why did TELUS change Smooth Jazz channel access in the guide?On TELUS TV, Smooth Jazz used to open directly from the guide, but now the guide sends you through an extra selection sequence (often with a Select your profile prompt) that takes several steps to reach the same channel.Open
Why do live TV channels fail to load on an Android-based streaming box?Live TV channels won't play on an Android-based streaming box, even though other apps on the same device still work normally.Open
Why does Amazon Prime Video keep spinning and never open on my TV?Prime Video opens only to a spinning circle on the TV and returns to the app icon when backing out, even though it worked recently.Open
Why does Apple TV renewal or registration keep repeating?An Apple TV renewal or registration flow keeps returning to the start without a clear error, sometimes after a needs verification message related to payment or account details.Open
Why does DirecTV say Payment Failure and the TV will not play?A DirecTV account shows money owed with a Payment Failure message, and the TV service is not running.Open
Why does Hulu say "It seems like you're not at home" after a home location change?A Hulu TV screen shows "It seems like you're not at home" even though the home location was last changed months ago and has not been updated since.Open
Why does Netflix say a show is not available?Netflix shows an error that a title such as Derry Girls is not available, and it is unclear whether the problem is one show, the whole app, or the account region.Open
Why does Roku keep saying to use another payment method after updating the card?A Roku account payment method was updated with a new card, but Roku still says to use another payment method and will not accept the new card.Open
Why does Sling ask me to pay again on a third TV?A Sling subscription works on two TVs but a third TV asks for payment again or shows locked channels, even though the household already has an active package.Open
Why does TV volume keep fading in and out?TV volume rises and falls on its own during use, sometimes dropping out completely for a moment before returning.Open
Why does YouTube TV keep the wrong playback area for weeks?YouTube TV keeps using a wrong playback area, such as Philadelphia instead of a nearby home area like Lancaster, and the incorrect location can remain for about 30 days.Open
Why does a DISH receiver keep going into restart signal mode?A DISH receiver repeatedly enters restart signal mode, interrupting TV service and often showing related status or error messages.Open
Why does a DVD only play the trailer and not the full movie?A DVD menu appears, but only the trailer can be selected and the Play or full-movie option cannot be opened on a Samsung player or TV.Open
Why does a Fire Stick still say subscription expired after I renewed?A Fire Stick add-on or Firestix-style subscription was renewed after it expired, but the service still shows expired and may display an error such as EC11.Open
Why does a Samsung QN90D TV get stuck on a QR setup screen?A 2024 Samsung 85-inch QLED QN90D was factory reset and now nearly turns on to a QR code scan screen with no QR code shown; the remote and standby control do not work normally, and the screen shows Samsung tv 2507.Open
Why does a Samsung TV play a voice I cannot understand, or sound full of static?Audio on a Samsung device includes a voice that is hard to understand, which may be narration/audio description or crackling static instead of clear speech.Open
Why does a Samsung TV show no signal or snow after it was unplugged?A Samsung TV shows no signal or snow on the screen after being unplugged, often because the input or antenna/cable source setting changed.Open
Why does a TCL TV say the Wi-Fi password is wrong when it isn’t?A TCL Roku or Google TV such as a 40S350G refuses to join Wi-Fi and keeps saying the password is wrong even though the password works on other devices.Open
Why does a TV have no picture from cable when the TV itself turns on?The TV powers on when plugged in directly, but the cable or HDMI line does not show a picture or says it is not connected.Open
Why does a TV say no internet connection while other TVs work?A downstairs TV shows 'no internet connection' even though internet may work on an upstairs TV on the same Spectrum service.Open
Why does a TV screen keep blinking or flickering on and off?A television that was working normally now shows a picture that blinks or flickers on and off instead of staying on a stable image.Open
Why does a Vizio SmartCast TV say network not found?A Vizio SmartCast TV (reported model E3D470VX) cannot find the home Wi‑Fi network, and firmware may not have been updated.Open
Why does an app still reject the new password and keep using the old one?After a password change, an app such as Apollo on a TV or phone still fails sign-in or keeps filling the previous password.Open
Why does my Samsung TV have sound but no picture?A Samsung TV plays sound normally but the screen stays dark or blank with no picture.Open
Why is Prime Video a blank screen on my LG TV?Prime Video opens to a blank screen on an LG TV, sometimes after a clock or a prompt to press any button other than power, while regular TV or cable may still work.Open
Why is a Hisense TV stuck on the language screen and not responding?A Hisense TV is stuck on the language selection screen during setup and does not respond to the remote or on-screen choices.Open
Why is a TV still blank after a service outage ends?A TV stayed down for several hours after a reported outage; service appears restored elsewhere but the TV still will not show a picture, sometimes with an unsupported signal message.Open
Why is a smart TV not getting full Wi-Fi speed?A smart TV is connected to Wi-Fi but is not reaching the internet speed expected from the home connection, even though other devices test faster.Open
Why is my MaxTV subscription payment pending and I cannot watch videos on Fire Stick?A MaxTV monthly subscription payment shows as pending or confirmed by email, but videos still will not play on a Fire Stick.Open
Why is my Toshiba TV stuck on one channel and the menus will not open?A Toshiba TV turns on stuck on one cable or antenna channel, and the remote or buttons cannot change channels or open the TV menus.Open
Why won't a Samsung TV remote change channels or volume?A Samsung TV is on, but the remote will not change channels and volume may also fail.Open
Why won't an Amazon Fire Stick accept my PIN?A new or existing Amazon Fire Stick rejects the PIN for purchases or parental controls even when the code seems correct.Open
Why won't an IPTV player app load its channel playlist?An IPTV streaming app can no longer load its channel playlist and shows a data or connection error.Open
Why won't my smart TV connect to a streaming app after I changed my Wi-Fi network?A smart TV can no longer reach a streaming app or shows a network error after switching to a new Wi-Fi router or network name.Open
Why won't the TVNZ+ app load on a Samsung Smart TV?The TVNZ+ app will not load on a Samsung Smart TV and may show a Platform not initialized style error.Open
Why won’t a Hulu password work after Disney and Hulu accounts were combined?Someone signed up for Hulu before it was combined with Disney and now cannot log in with the old Hulu password, including on a new smart TV.Open
Why won’t a TV connect so I can sign in to a Prime Video account?A TV appears offline or stuck searching for networks, so Amazon Prime Video sign-in cannot finish.Open
Why won’t a TV turn on after sitting unused for weeks?A TV (reported as a Sony KDL-65W850C) will not turn on after being unused for a couple of weeks, even though the remote batteries are fine.Open
Why won’t apps load on a new Fire TV or Amazon smart TV?On a new TV running Fire OS, installed apps including Amazon Prime Video will not load the first time they are used, with no clear error message.Open
Why won’t my LG TV remote turn on or show a red light?An LG TV remote will not control the TV at all, pairing does not help, and the remote’s red indicator light never turns on when buttons are pressed.Open
Why won’t my TV turn on after I moved it and reconnected everything?A Sony smart TV worked before a move, but after reconnecting cables it will not turn on.Open
Why won’t streaming apps download or update on a Sony Bravia TV?Streaming services on a Sony Bravia TV have stopped downloading or updating properly even though internet speed tests look acceptable.Open
Why would a VIZIO or DirecTV setup ask me to pay to update an account when the TV shows No Signal?Someone is being asked to pay to update an account while a VIZIO TV and DirecTV box show No Signal or similar connection problems.Open