How do I fix Sling or Max that stop working after a TV software update?
Answer
After a TV update, reinstall the affected apps, sign out and back in, then power-cycle the TV with a wall-outlet unplug. If apps still fail, reconnect Wi‑Fi in Network Settings so the updated system can reach those services again.
Follow these steps
Reinstall the affected streaming apps
Open the TV Apps list. If Sling or Max/MSNOW is present, uninstall it. Reinstall each app from the TV’s official app store, then open it.
You should see: The apps reinstall and launch to a sign-in or home screen.
Sign out and sign back in
Inside each app, sign out if the option is available, then sign back in with the correct account. Complete any device activation code on the service’s official website if the TV shows one.
You should see: The app accepts the account and shows your usual channels or library.
Power-cycle the TV from the wall
Turn the TV off, unplug it from the wall outlet for about 60 seconds, then plug it directly into the wall (not a power strip if you can avoid one). Turn the TV on with the power button on the set if the remote seems unresponsive.
You should see: The TV restarts cleanly and the home screen loads.
Reconnect Wi‑Fi
Go to Menu or Settings > Network > Network Settings > Wireless (wording varies by brand). Select your Wi‑Fi network and re-enter the password carefully, then test a stream again.
You should see: The TV shows a connected status and the apps can load content.
Check for another TV software update
Open System Update or Support in Settings and install any newer update offered after the first one. Some brands ship a follow-up fix shortly after a major update.
You should see: The TV is fully up to date, or no further update is available.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Whether Sling or Max/MSNOW are missing from the app list, open but fail to play, or show a network or sign-in error after the update.
Before you change anything: Note your TV brand and model from Settings > About. Have your Sling and Max account emails ready. Confirm the TV is plugged into a wall outlet if you will power-cycle it. Use only the TV’s official app store for reinstalls. Never share account passwords or codes with unexpected callers.