How do I fix or refund a wrong Apollo Group TV subscription charge?
Answer
Sign into the official Apollo Group TV account that was charged, compare the active plan on the pricing or renewal page with your bank charge, then request a refund through that site’s official support or live chat with the order details.
Before you start: stop right away if…
- Only request refunds through the official site that billed you; do not give card details to unofficial recovery helpers.
Follow these steps
Sign into the charged Apollo account
Open a standard Chrome or Firefox window, turn off any VPN, go to the official Apollo Group TV site, and sign in with the email that received the order or charge.
You should see: You can see the current plan, renewal date, or purchase history.
Compare plans with the bank charge
Open the pricing or renewal page and match the active plan name and price to the $189 charge on your statement. Note any duplicate subscriptions or accidental upgrades.
You should see: You identify which plan is correct and which charge looks wrong.
Cancel the unwanted subscription
Cancel or downgrade any plan you do not want so another renewal cannot bill while the dispute is open.
You should see: The unwanted plan shows canceled or set not to renew.
Request a refund through official support
Use live chat or support on the website that charged you. Provide the account email, order details, charge amount, and why the purchase was a mistake or duplicate.
You should see: Support issues a refund, denies it with a reason, or opens a documented case.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: A bank or card charge near $189, the Apollo account email that was billed, and more than one listed plan or renewal on the pricing page
Before you change anything: Turn off any VPN that might show different regional pricing. Use a normal browser window, not a random forwarded link. Have the charged email, date, and amount ready. Cancel unwanted renewals before they bill again.