How do I make a Prime Video subscription work on all devices?
Answer
This usually means the subscription was purchased through one device's app store, such as a phone's app, rather than directly through the service's own website, so it only applies there. Managing the subscription from the account's own website settings usually makes it available on all devices.
Follow these steps
Confirm the signed-in account
On each device, open the app's account settings and check which account email is signed in, since a mismatched account is a common cause of this problem.
You should see: All devices show the same account email.
Check subscription status on the account website
On a browser, sign in to the service's official website and go to account or membership settings to see the subscription's current status.
You should see: The subscription shows as active, inactive, or pending in the account's own records.
Match the purchase location
If the subscription was bought through an app store rather than the service's website, check that app store's own subscription settings on the device where it was purchased.
You should see: The app store confirms the subscription is active on that specific account.
Sign out and back in on affected devices
On any device still showing "Start your free trial," sign out of the app completely and sign back in with the correct account.
You should see: The device rechecks the account's subscription status and updates the prompt.
Contact support if it still doesn't match
If the account's website shows the subscription as active but a device still asks to start a trial, contact the service's official customer support to sync the account.
You should see: Support confirms or corrects the subscription status across all devices.
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Extra tips
What to look for: Whether the app on each device still shows a "Start your free trial" or "Subscribe" prompt even though a payment was already made, and where the original purchase was made, an app store versus the service's own website.
Before you change anything: Confirm which account is signed in on each device. Check where the original subscription payment was made, an app store or the service's website directly. Have the order or subscription confirmation email available. Avoid starting a second paid subscription before confirming the status of the first.