Why does Amazon Prime Video keep spinning and never open on my TV?
Answer
A stuck loading spinner in Prime Video on a smart TV is usually a temporary app, cache, or network glitch. Force-closing the app, power-cycling the TV, and reinstalling Prime Video typically restores access.
Before you start: stop right away if…
- Sign in only through the official Amazon or Prime Video screens on the TV; do not enter your password on unexpected popups.
- Clearing app data signs you out of Prime Video on that TV and may remove local app preferences.
Follow these steps
Force-close Prime Video and reopen it
Exit Prime Video completely from the TV’s recent apps or Home screen, wait 10 seconds, then open it again.
You should see: The app either loads the home screen or still sticks on the spinner.
Power-cycle the TV
Turn the TV off, unplug it from power for 60 seconds, plug it back in, turn it on, and open Prime Video again.
You should see: Prime Video loads titles, or the spinner returns.
Check the network connection
Open the TV network settings and confirm the TV is connected. Test another streaming app or the TV’s network test. If Wi-Fi is weak, move closer to the router or use Ethernet if available.
You should see: The TV shows a stable connection and other online apps work.
Clear cache or reinstall Prime Video
In the TV’s app settings, clear Prime Video cache or data if offered. If not, uninstall Prime Video, restart the TV, reinstall it from the official app store, and sign in again.
You should see: Prime Video opens to the usual browse or continue-watching screen.
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Extra tips
What to look for: An endless circle or spinner on Prime Video, with no titles loading, after the app previously worked
Before you change anything: Confirm other streaming apps still work on the same TV. Note whether the TV is on Wi-Fi or Ethernet. Sign in only through the official Prime Video app on the TV. Avoid entering Amazon passwords on unexpected popups.