What should I do if a TV or cable box's power cord is damaged?
Answer
A frayed cord or bent prongs are usually not safe to keep using, since damaged cords can cause a short or, in rare cases, a fire. The safest path is to stop using that cord, contact the provider's official support for a replacement, and avoid forcing a damaged plug into an outlet.
Before you start: stop right away if…
- A frayed cord or bent prongs can cause a short circuit or shock; do not attempt to use, tape, or force it back into an outlet.
- Be cautious of unsolicited calls offering to 'fix' equipment for a fee; verify any support contact through the provider's official channels.
Follow these steps
Leave the damaged cord unplugged
Do not plug a frayed cord or bent-prong plug back into an outlet, even briefly, until it is replaced.
You should see: The damaged cord stays safely disconnected from power.
Check for a spare or compatible cord
Look up the box's model number and check whether a standard replacement power adapter matching that model is available.
You should see: You know whether a same-day fix is possible or a replacement needs to be requested.
Contact the provider's official support
Call or use chat support through the provider's official app or website, describe the damaged cord, and ask about a replacement adapter or equipment exchange.
You should see: Support confirms a replacement will be mailed, or directs you to a local store for an exchange.
Set up the replacement equipment
Once the new cord or box arrives, connect it following the included instructions and confirm the box powers on normally.
You should see: The TV or cable box starts up and shows a normal channel or menu screen.
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Extra tips
What to look for: Exposed wire, melted or discolored plastic near the plug, or bent metal prongs on the cord.
Before you change anything: Unplug the damaged cord from the wall if it has not been already, and do not attempt to bend prongs back into shape. Check whether a spare compatible power adapter is available before contacting support. Confirm you are contacting the provider through its official support number or chat, not a search-result phone number. Never provide full account or payment details to someone who calls you first about equipment issues.