How do I unlock a new LG TV when I forgot the password or PIN?
Answer
Try the common LG default PIN 0000 first. If that fails, check whether the prompt is for an LG account, a store PIN, or parental controls, then use the matching reset path in Settings or LG’s official support for your model.
Before you start: stop right away if…
- Do not pay unfamiliar websites or apps that claim they can unlock an LG TV PIN for a fee.
- A factory reset may remove apps, accounts, and personalized settings; use it only if LG’s guidance for your model requires it.
Follow these steps
Try the default LG PIN
When the TV asks for a PIN, enter 0000. Many LG TVs use this factory default until someone sets a custom parental or store PIN.
You should see: The lock opens, or the TV clearly rejects 0000 so you know a custom PIN was set.
Identify what kind of password it is
Read the prompt carefully. A 4-digit field is usually a parental or system PIN; an email-style login is usually an LG account. Note the exact label before changing anything.
You should see: You know whether you need a PIN reset or an LG account password reset.
Reset a parental or system PIN from Settings
If you can still open the home screen, go to Settings → All Settings → General or Safety/System, then look for Safety, Parental Controls, or Reset PIN options for your webOS version.
You should see: You find a PIN reset or parental-control screen, or confirm the menu requires the current PIN.
Recover an LG account password if needed
If the TV wants an LG account password, use Forgot Password on LG’s official account sign-in page from a phone or computer, then sign back in on the TV with the new password.
You should see: You regain access with the recovered LG account password on the TV.
Use official model support if still locked
If neither 0000 nor account recovery works, look up your exact LG model’s support page for PIN or factory-reset guidance, and follow only LG’s instructions for that model.
You should see: You have a model-specific unlock or reset path from LG, not a third-party unlock service.
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Extra tips
What to look for: Whether the screen asks for a 4-digit PIN, an LG account password, or a store/demo lock, and the exact wording on the lock screen.
Before you change anything: Confirm the TV is an LG model and note what the lock screen asks for (PIN vs account password). Try only official Settings menus on the TV — not third-party unlock sites. If the TV is brand new, start with the default PIN before any reset. Never share account passwords or codes with unexpected callers.