How do I fix sound or audio track problems on a Sony XBR-65A8H TV?
Answer
Use the Sony remote’s audio or options controls to confirm the TV is not stuck on an alternate audio track, then check Settings → Sound / Audio output. On Android TV / Google TV Sony sets, a wrong audio track, Bluetooth speaker pairing, or external ARC device often explains “no sound” or odd language tracks faster than a hardware failure.
Before you start: stop right away if…
- A factory reset removes apps and accounts; use it only after sound-output checks fail.
Follow these steps
Rule out mute and volume
Press Mute on the Sony remote to unmute if needed, then raise volume. Also check that an external soundbar volume is not at zero if you use one.
You should see: Volume responds, or sound still fails with volume clearly up.
Cycle the audio track with the remote
While content is playing, press the remote’s Options / Action Menu (or audio-related button for your remote) and switch Audio or Dual Sound / language track once to rule out a TV audio-track override.
You should see: Sound returns on the main track, or the menu shows which audio track is active.
Check Sound output settings
Open Settings → Display & Sound (or Sound) → Audio output and select TV speakers temporarily. Disable Bluetooth audio devices you are not using.
You should see: Audio plays from the TV speakers, or you discover output was sent elsewhere.
Test more than one source
Play a built-in apps trailer and a different HDMI input (cable box, stick). Note which sources have sound.
You should see: You know if the issue is app-specific, input-specific, or system-wide.
Power-cycle the TV
Turn the TV off, unplug it for 60 seconds, plug it back in, and retest sound on TV speakers.
You should see: Normal audio returns, or the same symptom persists for further support.
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Extra tips
What to look for: Whether picture plays without sound, whether the language/audio track looks wrong, and which output is selected under Sound settings (TV speakers, audio system, Bluetooth).
Before you change anything: Confirm the model label is XBR-65A8H (or A8H series). Note whether sound fails in every app or only one input. Try the Sony remote’s Mute and Volume first. Avoid a full factory reset until simpler audio-output checks fail.