How do I fix a Roku device that will not connect to the internet?
Answer
When Roku says it is not connecting, the wireless password, router state, or a stuck Roku network profile is usually at fault. Restart the router and Roku, then forget and rejoin the Wi-Fi network from Roku’s network settings.
Before you start: stop right away if…
- Ignore pop-up ads or sites claiming they can unlock Roku internet access for a fee.
Follow these steps
Restart router and Roku
Unplug the router for 60 seconds and plug it back in. When internet returns on a phone, restart the Roku device or TV from Settings or by power-cycling it.
You should see: Both network and Roku start fresh before the next connection attempt.
Run a wireless connection check
On Roku, open Settings > Network > Check connection and note whether it fails at wireless, internet, or softest quality.
You should see: You know whether Roku cannot join Wi-Fi or joins Wi-Fi but has no internet.
Forget the network and join again
In Network settings, set up a new wireless connection, select your SSID, and re-enter the password carefully.
You should see: Roku reports a successful connection and the home screen can stream.
Try a phone hotspot to isolate the router
If home Wi-Fi still fails, temporarily join a phone hotspot. If hotspot works, focus on router settings or range; if hotspot fails too, look at the Roku unit itself.
You should see: You can tell whether the problem follows the home router or the Roku device.
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Extra tips
What to look for: A not connecting message on Roku, whether other devices still have internet, and whether the correct SSID is selected.
Before you change anything: Confirm the Wi-Fi password on a working phone. Restart the router before changing Roku settings. Use the on-screen Roku network menu rather than third-party tools.