How do I see and stop unexpected Amazon Prime Video charges?
Answer
Sign in at Amazon’s official site, open Account > Memberships and subscriptions and Your Orders, then filter digital orders to see each Prime Video, channel, or rental charge. Cancel unused subscriptions and request refunds on eligible digital purchases.
Before you start: stop right away if…
- Ignore emails asking you to verify billing by clicking unfamiliar links.
Follow these steps
Open Memberships and subscriptions
Sign in to Amazon, go to Account, then Memberships and subscriptions, and review every active item.
You should see: Recurring Prime, channels, and apps are listed with prices.
Review digital order history
Open Your Orders, filter to digital or Prime Video purchases for the month, and match each charge.
You should see: Each statement line maps to a title, channel, or membership.
Cancel what you do not want
Cancel unused channel or app subscriptions from the same Memberships page before the next renewal.
You should see: Items show as canceled with an end date.
Request refunds if eligible
On a mistaken digital order, use Amazon’s order help to request a refund when the option is offered.
You should see: A refund is approved or Amazon explains why it is not.
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Extra tips
What to look for: Multiple Amazon charges in one month; Prime Video, channels, or marketplace digital orders.
Before you change anything: Use amazon.com or the official Amazon app only. Note the charge dates and amounts before canceling. Do not share your Amazon password with refund helpers.