How do I get a refund for an accidental Guardio purchase billed through Google?
Answer
Identify whether Guardio billed through Google Play, a Google account purchase, or a website checkout. Cancel the subscription in that same place, then request a refund with the receipts for both charges.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock an account or install unknown software.
Follow these steps
Find the original signup page or receipt
Open your browser history and email for the Guardio signup or receipt page you used. Note whether it mentions Google Pay, Google Play, or a direct card charge.
You should see: You can see where the subscription was created and which merchant billed you.
Cancel Guardio in the billing source
If it is a Google Play or Google subscription, open Google Play or Google account payment and subscriptions settings and cancel Guardio. If it was a website signup, sign in on Guardio’s official site and cancel there.
You should see: Guardio shows as canceled or scheduled to end with no further renewals.
Submit a refund request for both charges
Use Google Play’s official request a refund option for Play-billed orders, or contact Guardio support for direct charges. Include both amounts, the purchase dates, and that the signup was accidental.
You should see: You get a refund confirmation, case number, or a clear decision.
Remove leftover Guardio access
Uninstall or sign out of Guardio on the phone or browser profile you used, and revoke any password or extension permissions you do not want left active.
You should see: Guardio is no longer signed in or installed on that device.
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Extra tips
What to look for: Receipt emails or Play purchase records naming Guardio, plus statement lines that match the two charge amounts.
Before you change anything: Gather both receipts or statement lines before contacting support. Cancel any active Guardio subscription so it cannot renew. Use only Google Play, Google account payment pages, or Guardio’s official support site. Never share banking passwords or one-time codes with unexpected callers.