How do I fix Fitbit Charge 5 not showing text or call notifications after the Google Fitbit change?
Answer
After Fitbit moved under Google accounts, phone notification permissions often need to be re-enabled in the Fitbit app and on the phone. Reconnecting Bluetooth and turning call and text alerts back on usually restores notifications.
Follow these steps
Confirm Bluetooth connection
On the phone, open Bluetooth settings and check whether the Fitbit Charge 5 is listed as connected. If it is missing, open the Fitbit app and reconnect the device.
You should see: The Charge 5 shows as connected in Bluetooth and in the Fitbit app.
Re-enable Fitbit app notifications
In the Fitbit app, open the Charge 5 device settings, then Notifications, and turn on alerts for phone calls and text messages. Grant any phone permission prompts that appear.
You should see: Call and text notification switches are on, and required phone permissions are allowed.
Check phone notification access
On Android, confirm the Fitbit app has notification access and is allowed to run in the background. On iPhone, enable Fitbit notifications in iOS Settings and allow Bluetooth sharing prompts.
You should see: The phone OS shows Fitbit notification permissions enabled.
Test with a call or text
Keep the phone unlocked nearby, send yourself a text or place a short call from another phone, and watch the Charge 5 for the alert.
You should see: A notification appears on the tracker, or you know which permission still needs adjustment.
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Extra tips
What to look for: Whether the Fitbit appears connected in phone Bluetooth settings, and whether call and text notification toggles are off in the Fitbit app after the account change.
Before you change anything: Confirm whether the phone is Android or iPhone. Note the Fitbit app account now used (Google account versus older Fitbit login). Avoid factory-resetting the Charge 5 until permission and Bluetooth checks fail. Never share account passwords with unexpected callers.