How do I fix a Flo by Moen app stuck on the Move device screen?
Answer
Force-close the Flo by Moen app, restart the phone, then reopen and sign in with the same account used before the move. If it still loops on Move, check the Flo device for alerts, confirm the home Wi-Fi is working, and finish or cancel the move from Flo’s official account support path rather than repeating the same prompt.
Before you start: stop right away if…
- Avoid factory-resetting a Flo device that controls water shutoff until you understand how it will affect monitoring at your home.
Follow these steps
Force-close the Flo app and restart the phone
Fully close the Flo by Moen app from the app switcher, restart the iPhone or Android phone once, then reopen the official Flo by Moen app.
You should see: The app launches cleanly instead of immediately crashing or freezing on the move screen.
Sign in with the same Flo account
Sign in with the same email and password used before the move. Avoid creating a new account. If two-factor or a verification code is requested, enter it only inside the official app.
You should see: You reach either the home screen or a single clear move/setup screen with readable options.
Check Flo device alerts and home Wi-Fi
Look at the Flo device for error lights or codes, and confirm the home Wi-Fi the Flo uses is online. If the move was to a new address, make sure the Flo is powered and connected on the new network before repeating the move prompt.
You should see: You know whether the loop is an app glitch or a device/network connection problem.
Update or reinstall the Flo app if the loop continues
Update Flo by Moen from the App Store or Google Play. If it is already current, uninstall the app, reinstall it from the official store, and sign in again with the same account.
You should see: The move screen either completes successfully or shows a specific error you can report to Flo support.
Contact Flo support to finish the move
If the app still cannot leave the move page, contact Flo by Moen support through the official Moen/Flo help site with your account email and any device error codes. Ask them to complete or reset the device move assignment.
You should see: Support confirms the device is attached to your account and the app can open the home controls again.
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Extra tips
What to look for: A repeating Move to Moen or move-device screen, any error codes or alerts on the Flo device or in the app, and whether the app never reaches the home page
Before you change anything: Confirm you are opening the official Flo by Moen app from the App Store or Google Play. Note any error codes or alerts shown on the Flo device or in the app. Have the account email used for Flo ready. Do not factory-reset the Flo device until you have checked with Flo support if water shutoff could be affected.