What should I do if a Motorola phone keeps restarting during Google FRP setup?
Answer
Factory Reset Protection is designed so the phone can only continue after the previous Google account is verified. There is no safe consumer bypass. Use the original Google email and password, recover that Google account officially, or get help from an authorized service provider with proof of ownership.
Before you start: stop right away if…
- Do not use unofficial FRP bypass tools, paid unlock links, or apps from unknown sites. They are often scams and can brick the phone.
- Factory Reset Protection cannot be legitimately removed without the previous Google account or an authorized ownership process.
Follow these steps
Return to the Google verification screen
Charge the phone, turn it on, and follow the setup screens until you reach Verify your account or the Google sign-in step. Avoid random recovery menu options unless Motorola support guided you there.
You should see: You can see the Google account verification screen instead of a boot loop alone.
Sign in with the previous Google account
Enter the same Google email and password that were on the Motorola before the reset. Complete any two-factor prompt on a trusted device you already own.
You should see: Setup continues past FRP into normal Android setup.
Recover the Google account officially if needed
On a computer or another phone, open Google's official account recovery page, choose the forgotten-password or cannot-sign-in path, and use recovery email, phone, or prior device prompts.
You should see: You regain access to the Google account or get a clear recovery result.
Exit recovery if you landed on No command
If the screen shows No command, hold the power button to force a reboot back to the normal setup screens. Do not flash unofficial firmware to bypass FRP.
You should see: The phone returns to the standard startup or setup wizard.
Use authorized help with ownership proof
If you own the phone but cannot recover the old Google account, contact Motorola support or an authorized service provider and ask what ownership documents they accept. Skip unofficial unlock sellers.
You should see: You have an official next step or confirmation that the device cannot proceed without the old account.
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Extra tips
What to look for: The Verify your account or Google sign-in screen after reset, any No command recovery screen, and the exact point where the phone restarts.
Before you change anything: Gather the Google email that was used on this Motorola before the reset. Use only accounts.google.com recovery if you forgot the password. Do not install unknown FRP-removal apps or cable tools from random websites. Never share your Google password or codes with someone who contacts you unexpectedly.