How do I reset a locked Motorola phone after forgetting the screen lock?
Answer
If the Motorola screen lock is forgotten and no backup unlock method works, boot into Recovery Mode, wipe data/factory reset, then set up the phone again with the previous Google account. This unlocks the device but erases local data.
Before you start: stop right away if…
- Wipe data/factory reset permanently deletes local photos, messages, and apps.
Follow these steps
Boot into Recovery Mode
Power off the Motorola if possible, then use the model key combination to open Recovery Mode. Use volume keys to highlight Recovery mode and power to select if you land in Fastboot first.
You should see: The Android Recovery menu appears.
Wipe data and reset
Highlight Wipe data/factory reset, confirm Yes, then choose Reboot system now after the wipe finishes.
You should see: The phone reboots to the initial setup screens.
Complete Factory Reset Protection
Connect to Wi-Fi and sign in with the same Google account that was previously on the phone, then set a new screen lock.
You should see: Setup completes and the phone is usable again.
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Extra tips
What to look for: Recovery mode menu, Wipe data/factory reset, and the Google account email previously used on the phone.
Before you change anything: Accept that a reset deletes on-phone data. Have the Google account email and password ready for setup. Charge the phone first. Do not pay for unofficial unlock tools.