How do I fix a new phone that still cannot make outgoing calls?
Answer
When a new phone cannot place calls, start with a network refresh, confirm the SIM and phone number, then reseat the SIM and reset network settings. If status stays disconnected or not registered, the carrier line may still need provisioning.
Before you start: stop right away if…
- A network settings reset clears saved Wi-Fi and Bluetooth connections, so have those passwords available.
Follow these steps
Toggle Airplane Mode
Enable Airplane Mode for about 30 seconds, disable it, and wait for the network indicator to settle before dialing again.
You should see: The phone reacquires service, or the disconnected state remains clearly visible.
Verify number and service status
Check Settings for SIM status, about-phone network details, or the assigned phone number and compare that with the active line.
You should see: The expected number and an in-service or disconnected status are visible.
Remove and reinsert the SIM
Take out the SIM, wait about 30 seconds, press it firmly back into place, and restart the phone if the tray design requires it.
You should see: The carrier label returns and the SIM is recognized.
Set automatic network selection
Open Settings > Mobile Network, turn Mobile Network on if needed, and choose Automatic for network operators when available.
You should see: The phone searches and registers on the carrier automatically.
Reset network settings
Use Settings to reset network settings only, then retry an outgoing call after the phone restarts or reconnects.
You should see: Calling works again, or the failure looks unchanged and points toward the carrier account.
Try a Safe Mode test call
Boot into Safe Mode if the phone supports it and place one short test call without third-party apps running.
You should see: Success in Safe Mode suggests an app conflict; continued failure suggests SIM or carrier provisioning.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Messages like “call ended,” “disconnected,” or “preferred network type not available,” and whether the correct number appears under SIM or phone status.
Before you change anything: Confirm which SIM or eSIM belongs to this line. Write down whether the phone shows signal, no service, or disconnected. Try a known working number for the test call. Stop before a factory reset until simpler steps are done.