How do I change the phone number on a Securus inmate calling account?
Answer
Sign in to the official Securus account tied to the inmate and update the phone number in account or profile settings. Facility rules can limit how quickly a new number is approved, so confirm any pending verification after saving the change.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay an unexpected fee to unlock or speed up a phone-number change.
Follow these steps
Sign in on the official Securus site or app
Open Securus’s official website or mobile app and sign in to the friends-and-family account that receives inmate calls.
You should see: The account dashboard or profile area loads without using a third-party link.
Open phone number or contact settings
Go to account, profile, or contact settings and find the phone number currently listed for the account.
You should see: The existing phone number field is visible and editable, or the page explains how to request a change.
Enter and save the new number
Replace the old number with the new phone number, save the change, and complete any SMS or email verification Securus requests.
You should see: Securus confirms the number was updated or shows a pending verification state.
Confirm facility approval if required
If the site says the facility must approve the new number, wait for that status to clear, then place or request a test call when allowed.
You should see: The new number shows as active and can receive inmate calls according to facility rules.
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Extra tips
What to look for: Account or profile settings that list the contact phone number, any pending number verification status, and the inmate or facility details shown on the account.
Before you change anything: Use only the official Securus website or app. Have the account username and current contact methods ready. Know the inmate and facility information already linked to the account. Never share account passcodes with unexpected callers or third-party “helpers.”