How do I dispute a LifeProtect charge that does not match the advertised price?
Answer
Compare the exact billed amount and plan name on the card statement with the LifeProtect order confirmation or account page. Then request a correction or cancellation through official LifeProtect billing support and, if needed, open a card dispute with the bank using that paperwork.
Before you start: stop right away if…
- People who call or text about a refund and ask for card codes or remote access are often scammers. Use official support channels only.
Follow these steps
Gather the charge and the advertised offer
Write down the statement date, merchant name, and exact amount charged. Collect any LifeProtect emails or screenshots that mention $5, two free calls, or the plan you thought you bought.
You should see: You have side-by-side proof of what was advertised and what was billed.
Review the official LifeProtect account or receipt
Sign in on the official LifeProtect site or open the confirmation email and note the plan name, renewal terms, taxes, and any add-ons. Check whether a free-trial or promotional period ended.
You should see: You can see which plan or promotion the account actually applied to the charge.
Request a correction from official billing support
Contact LifeProtect billing through the official site and ask them to explain the charge against the advertised $5 or two-free-calls offer. Request a refund, plan correction, or cancellation in writing if the charge does not match what was sold.
You should see: Support confirms a refund/adjustment, or gives a written explanation you can keep.
Dispute the card charge if the bill stays wrong
If official support does not resolve it, open a dispute with the card issuer and upload the statement line, ads/screenshots, and support messages. Ask the issuer to reverse an incorrect or unauthorized charge while you cancel any unwanted recurring billing.
You should see: The bank opens a dispute case, and recurring LifeProtect billing is turned off if you no longer want the service.
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Extra tips
What to look for: The merchant name on the card statement, the exact dollar amount, any email receipt mentioning $5 or two free calls, and whether the account shows an active paid LifeProtect plan.
Before you change anything: Save screenshots of the ad, checkout page, confirmation email, and card charge. Confirm you are contacting LifeProtect through an official website or phone number from their site—not a number from an unexpected text. Do not share full card numbers or banking one-time codes with anyone who cold-contacts you. Decide whether you want a refund, a corrected plan, or full cancellation.