How do I get a new phone number when activating a new phone?
Answer
Most prepaid activation flows offer a choice between transferring an existing number and getting a new one; if the screen only shows a transfer option, it is usually sitting on the wrong step and can be changed.
Follow these steps
Restart the activation process from the beginning
Go back to the carrier's official activation page or app and start over, watching closely for a choice between 'Transfer a Number' and 'Get a New Number.'
You should see: You see both options clearly listed before continuing.
Select the new number option
Choose 'Get a New Number' or the equivalent option instead of entering an old phone number to transfer.
You should see: The activation form moves forward and assigns a new number instead of asking for transfer details.
Check the phone for network lock status
If the phone shows a network locked message, confirm with the carrier whether the device needs to be unlocked before it can activate on the new plan.
You should see: You get a clear answer on whether the phone is eligible to activate as-is.
Restart the phone into recovery mode if instructed
Only if official support instructs it, use the volume buttons to highlight Recovery Mode and press the power button to confirm.
You should see: The phone shows the recovery menu described by support.
Complete the SIM PIN step
If the SIM asks for a PIN, enter the current PIN provided with the SIM packaging, then choose to disable the PIN if that option is offered and you are comfortable doing so.
You should see: The phone accepts the PIN and connects to the network.
Confirm activation with a test call
Once the phone shows a carrier name and signal bars, make a short test call or send a text to confirm the new number works.
You should see: The call connects or the text sends successfully.
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Extra tips
What to look for: An activation screen that repeatedly asks for a phone number to transfer, with no obvious way to skip it.
Before you change anything: Confirm whether you want to keep an old number or are fine getting a new one. Check that the phone is unlocked or compatible with the network before activating. Confirm you are on the official carrier website or app before entering any account details. Never share your account password or PIN with anyone.