How do I recover a Starlink account after the email was compromised?
Answer
Use Starlink’s official support to recover the account with proof of purchase and the new email, secure billing, and cancel or pause service if the kit was never used. Dispute recurring charges with your bank only after collecting Starlink invoices and cancellation attempts.
Before you start: stop right away if…
- Only complete identity checks through Starlink’s official support flow.
Follow these steps
Contact Starlink support for recovery
Submit an account recovery request through official Starlink support using the new email and order details.
You should see: Starlink verifies ownership and updates account access.
Secure billing and cancel if needed
Once in, change the password, review payment methods, and cancel or pause service if you do not have an active kit in use.
You should see: Unwanted renewals are scheduled to stop.
Document charges
Download invoices and note charge dates from the Starlink account or bank statement.
You should see: You have a paper trail for support or a bank dispute.
Dispute with the bank if unresolved
Ask the bank to dispute recurring Starlink charges, stating access was lost after email compromise and cancellation was requested.
You should see: The bank opens a dispute case.
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Extra tips
What to look for: Compromised Starlink login email; recurring Starlink charges; kit delivery status unknown.
Before you change anything: Gather order number, shipping address, and kit serial if available. Use only Starlink’s official support channels. Do not send ID photos to unofficial email addresses.