Internet & Wi-Fi
Connection problems, slow speeds, and router troubleshooting.
106 articles — tap one to open
- How do I activate a Starlink Mini on an existing Starlink account?You already have Starlink service and an unused Mini dish, and you need to know how to purchase or add a plan so the Mini can be activated.Open
- How do I activate or link a Starlink Mini that came with a residential plan?Someone with an existing Starlink residential plan received or ordered a Mini kit and needs to confirm whether it is still available to activate for free and how to link it to the correct account.Open
- How do I assign a DID number to a Wi-Fi phone?A DID number is already set up with a VoIP provider, and it needs to be assigned to a Wi-Fi phone using the correct sub account SIP credentials.Open
- How do I cancel a Starlink account and return the kit?Need to cancel a Starlink account and arrange a return of the equipment, often after an order placed by mistake or an unopened kit.Open
- How do I cancel service and return equipment I just received?You need to discontinue a service and return equipment that arrived recently, such as a modem, router, or set-top box.Open
- How do I change Wi-Fi on a Ring video doorbell without a setup code?A Ring video doorbell needs a new Wi-Fi network and location update, but no setup or QR code is visible on the device.Open
- How do I change a Starlink setup date if the equipment has not arrived?A Starlink installation or setup is scheduled for tomorrow, but the kit has not arrived yet and a different date is needed.Open
- How do I connect a T-Mobile internet gateway to a Roku TV?A T-Mobile home internet box needs to provide Wi-Fi so a Roku TV can connect and finish account setup.Open
- How do I connect a TV to Starlink Wi-Fi when it asks for a password?A TV cannot join Starlink Wi-Fi because it asks for a network password, and it is unclear whether that password comes with the Starlink modem/router.Open
- How do I connect a Vizio TV to Wi-Fi without the remote?The remote for a Vizio TV is missing, and the owner needs to use the buttons on the TV or the Vizio Mobile app to connect the TV to Wi-Fi.Open
- How do I connect an LG TV to a new Wi-Fi network?An LG TV shows Wi-Fi as not connected or turned off when trying to join a new wireless network, often after changing routers or home internet equipment.Open
- How do I find my Wi-Fi password to set up a new Kindle?A new Kindle asks for a Wi-Fi password during setup, and an older Kindle already on the account cannot buy new books until internet access works again.Open
- How do I find the Wi-Fi password when setting up a new phone?During new phone setup, Wi-Fi setup asks for a password that is not known, and an attempted password was rejected as incorrect.Open
- How do I finish setting up a new iPhone when verification keeps failing?A brand-new iPhone cannot complete first-time setup, often with a verification failed message, especially when the only available network is public Wi-Fi.Open
- How do I fix No network available after reinserting a SIM in a Ryoko Pro?A SIM was reinserted in a Ryoko Pro hotspot, but the device still shows No network available and network toggles may not respond.Open
- How do I fix Personal Hotspot not working on an iPhone 12?Personal Hotspot on an iPhone 12 will not share cellular data with other devices, sometimes after a reset.Open
- How do I fix Roku error code 014 when a TV will not connect to Wi-Fi?A TCL Roku TV or Roku device shows no connectivity with error code 014 and cannot stay connected to Wi-Fi.Open
- How do I fix Samsung TV error STCF-1103 when connecting to the internet?A Samsung TV shows error code STCF-1103 while trying to get online; the home gateway involved may be an ET2251 modem/router.Open
- How do I fix Verizon phones that fail at home on Starlink Wi‑Fi?Verizon iPhones lose normal cellular service at home on Starlink internet and may show SOS, while the same phones work away from home.Open
- How do I fix a CaptionCall phone that is not working?A CaptionCall phone is not working. Captions may fail even if dial tone exists when internet is down, and account email changes can block app sign-in.Open
- How do I fix a Creality Falcon laser cutter that will not connect to the network?A Creality Falcon 5W laser cutter will not connect to the computer or local network, blocking use of the software.Open
- How do I fix a Google Home Mini stuck with a flashing blue light?A Google Home Mini keeps flashing blue and does not return to normal operation, and it is unclear whether all related devices need to be unplugged.Open
- How do I fix a Google Nest or Long Plus camera that shows offline?One Long Plus or Nest-style camera shows offline in the app, sometimes with Failed to request live stream (415), while other cameras may still work.Open
- How do I fix a Google speaker stuck on waiting to connect to Wi‑Fi?A Google Home / Nest speaker or “Google machine” stays on a waiting-to-connect-to-Wi‑Fi status and will not finish joining the network.Open
- How do I fix a Humminbird Xplore 10 that shows no PHY found on an Ethernet switch?A Humminbird Xplore 10 fish finder is connected through an Altera/P5 GL Ethernet switching device and is not showing an incoming network signal, sometimes with a no PHY found condition.Open
- How do I fix a Kasa EP40 smart plug that will not connect to Wi-Fi?A TP-Link Kasa EP40 outdoor smart plug fails to join Wi-Fi during setup, often on a dual-band router such as Eero that uses both 2.4 GHz and 5 GHz.Open
- How do I fix a Kasa smart plug that blinks blue and orange and will not join Wi-Fi?A TP-Link Kasa HS103 smart plug blinks blue and orange and will not connect to Wi-Fi during setup on an Android phone.Open
- How do I fix a Kindle that cannot connect to the Kindle Store?A Kindle cannot connect to the Kindle storefront and store pages fail to load.Open
- How do I fix a Kindle that will not connect to Wi-Fi?A Kindle that previously connected to Wi-Fi can no longer join the network and may show a connection error.Open
- How do I fix a PS5 that says the internet provider will not allow it to connect?A PlayStation 5 shows a message that the internet provider will not allow it to connect while you are trying to set it up on the home network.Open
- How do I fix a Roku that will not connect to Wi-Fi?A Roku device shows an error when connecting to Wi-Fi and cannot get online.Open
- How do I fix a Ryoko hotspot that says Connected without internet?A Ryoko mobile hotspot shows Connected without internet even though a data plan was purchased with the unit.Open
- How do I fix a Samsung Smart TV app that shows Remove or a blank screen?After an internet outage, a Samsung Smart TV streaming app such as Frndly TV shows a blank screen, while other apps still work, and the TV may offer a Remove option under the app.Open
- How do I fix a Samsung TV stuck on the language setup screen?A Samsung TV model UN22D5003BFXZA gets stuck on the language setup screen after modem equipment was replaced, and the remote cannot get past that step.Open
- How do I fix a Samsung smart TV app that will not download?An app will not download on a Samsung smart TV and may show a Wi-Fi or something went wrong error even though network access seems available.Open
- How do I fix a Starlink error during device setup?The Starlink app shows an error during setup and the dish or router will not finish connecting for first-time use.Open
- How do I fix a Starlink installation that says check for obstructions?During Starlink installation or setup, the app or dish status warns to check for obstructions, and service may be blocked or unreliable until the sky view is clear.Open
- How do I fix a connectivity error on an adjustable bed base?An adjustable bed shows a connectivity error that has not cleared, and control through the remote or app is unreliable.Open
- How do I fix a dating app chat that freezes mid-conversation on iPhone?The eHarmony chat on an iPhone freezes mid-conversation when sending a reply, and the freeze happens mainly while connected to Wi-Fi.Open
- How do I fix a landline with no dial tone after a Spectrum outage?A Spectrum landline (or phone service through the modem) has no dial tone, so calls cannot be made or received.Open
- How do I fix a phone that does not work when the modem says Check telephone line?A telephone does not work, and the modem or related equipment shows a Check telephone line or check phone lines message.Open
- How do I fix a smart TV that will not reconnect to Wi-Fi?A TV has lost its internet connection. The ISP (iiNet) says the network is fine and the issue is with the TV, which will not accept the full wireless security key.Open
- How do I fix an Amazon Echo that will not connect to Wi‑Fi?An Amazon Echo that previously worked lost internet and will not reconnect to Wi‑Fi.Open
- How do I fix an iPhone that cannot connect to the internet?An iPhone cannot reach the internet over cellular data or home Wi‑Fi, sometimes after using Spectrum or another home broadband service.Open
- How do I fix cable TV and internet that stopped working at the same time?Both TV and internet service stopped working, often pointing to power, coax, or modem/router issues rather than a single app problem.Open
- How do I fix no service on a phone after inserting a new Mercury SIM?After getting a new Mercury router and signing up for mobile, broadband, and power, a phone with the new SIM cannot make or receive calls and may show No Service.Open
- How do I fix text messages failing to send on Visible after changing cellular settings?After using an area with no Wi-Fi and changing cellular controls, text messages fail to send on an iPhone with Visible service.Open
- How do I fix the Pentair ScreenLogic app when it will not connect on an iPhone?The Pentair ScreenLogic app on a phone, often a new iPhone, cannot connect and may report that Wi-Fi cannot be found.Open
- How do I follow Starlink hardware return instructions?A Starlink customer needs official hardware return instructions for a kit or component that must be sent back through the Starlink account return flow.Open
- How do I get Alexa working again after moving to a new home?After moving, an Alexa Echo device will not connect or work on the new home Wi-Fi.Open
- How do I get Foxtel help when apps will not launch on a new iQ4 box?Need to reach a Foxtel representative because apps on a new iQ4 box crash or will not launch, with multiple on-screen error messages.Open
- How do I get Starlink installed on an Airstream or other travel trailer?A new Airstream Classic (or similar travel trailer) needs Starlink installed for RV or camper internet.Open
- How do I get a new Android phone ready to use?A new Android phone needs initial setup, starting with connecting to Wi-Fi so account sign-in, updates, and app restore can continue.Open
- How do I get a refund for an unwanted hotspot data refill?A hotspot refill was charged about $43 even though a hotspot refill was not wanted, and a refund of that charge is needed.Open
- How do I get an iRobot Roomba manual and connect it to Wi-Fi?A new iRobot Roomba needs a printed or downloadable manual and will not finish connecting to home Wi-Fi during setup.Open
- How do I improve or expand Mobile Hotspot on a Samsung Galaxy S24?Mobile Hotspot on a Samsung Galaxy S24 is slow or limited, and more hotspot capacity or a more reliable connection is needed.Open
- How do I manage Amazon Alexa devices in the Alexa app?Someone needs to open device settings in the Amazon Alexa app, often after asking Alexa a simple question such as the weather and wanting to check or manage the Echo device list.Open
- How do I manage Starlink service when I only need it for part of the year at different homes?A Starlink kit is used only about six months a year in one location and the owner wants similar seasonal service at another house, including interest in a promotional monthly rate.Open
- How do I reactivate a DIRECTV account after an internet outage?After a service line outage, a DIRECTV or Quantum-related streaming account will not sign in or upload content until the account is reactivated.Open
- How do I reconnect a Windows PC to Starlink after switching from another ISP?After switching from Optimum to Starlink, a Dell Windows 11 PC cannot get online even though a cell phone on the same network works.Open
- How do I reconnect a landline phone after installing a TV box?Landline dial tone is missing after a TV box was set up, and the phone needs to be connected correctly through the modem’s phone port.Open
- How do I reconnect an Amazon Echo after switching internet providers?An Amazon Alexa Echo device stopped working after a change in internet providers and needs to be relinked to the new Wi-Fi network.Open
- How do I recover a Starlink account after the email was compromised?Starlink account email was compromised; a new email is in use; help needed with account recovery and disputing recurring charges after travel/order issues.Open
- How do I reopen a support chat after the connection drops?A live support or expert chat disconnected before the issue was resolved, and the person needs to reopen the same case.Open
- How do I request service credits after a long internet outage?After a long internet or home service outage, the account holder wants to request a service credit or bill adjustment from the provider, such as Luna or a similar ISP.Open
- How do I reset Wi-Fi on KEF wireless speakers?A KEF wireless speaker will not reconnect to Wi-Fi or complete a network reset, and it is unclear whether error lights or messages appear during the process.Open
- How do I reset an Amazon Echo to a new Wi‑Fi network?An Alexa/Echo device was set up under a former household member's account and needs to be reset so it can join a new Wi‑Fi network.Open
- How do I restart a set-top streaming box and home network in the right order?An electronics or set-top streaming box is not working correctly and needs a full power restart together with the home router or gateway.Open
- How do I restore Sky TV when the screen says check Wi‑Fi or Ethernet?Sky is missing or unavailable on the TV, and the box shows an error about checking the Wi‑Fi or Ethernet connection.Open
- How do I restore dial tone when a home landline phone stops working?A home line phone has no service or dial tone. Modem or phone equipment lights may give clues, and multiple jacks or devices may be involved.Open
- How do I return a damaged Starlink kit or box?A Starlink kit arrived damaged or installation was canceled, and the equipment needs to be returned, possibly without a reusable original box or with a missing return label.Open
- How do I return an unopened Starlink kit ordered by mistake?The wrong Starlink kit arrived, is still sealed in the box, and needs to be returned after a disconnected support chat.Open
- How do I set up Starlink hardware when the app says unavailable or will not connect?New Starlink hardware will not complete plan configuration or connect, and the app may show the service as unavailable or intermittent.Open
- How do I set up Wi-Fi on an Amazon Echo Dot?An Echo Dot needs to be connected to Wi-Fi during setup or after a network change.Open
- How do I set up a Starlink Mini when I cannot find the KIT number?Starlink Mini setup asks for a KIT number, but the packaging or unit has no KIT-labeled number; only a serial number is available.Open
- How do I set up a prepaid eSIM for data on an iPhone?A prepaid eSIM bought for mobile data or Wi-Fi hotspot use is not working on an iPhone, sometimes with a message that the plan is not supported on this device.Open
- How do I troubleshoot home internet before requesting a technician visit?Home internet is down at the service address and a technician visit may be needed.Open
- How do I update a Paramount+ payment method when the TV says the router is not supported?Unable to update Paramount+ billing on a TV that shows a router not supported style message; the payment method needs to be changed from a phone or computer instead.Open
- How do I update payment details on a Starlink account?New payment details need to be added or updated on a Starlink account, and it is unclear where to make the change or why an update might fail.Open
- How do I update the Wi-Fi password on a Google Nest device?A Google Nest device needs the new home Wi-Fi password, but it may be missing from the Google Home app because it is offline after the network change.Open
- How do you finish setting up a Bose Smart Soundbar 600?A new Bose Soundbar 600 is recognized on an iPhone but the soundbar stays amber for a long time and the Bose app keeps searching or shows something went wrong while joining Wi-Fi.Open
- How should I add Wi-Fi extenders without making coverage worse?Home Wi-Fi coverage is weak and the plan is to buy more extenders, but placing too many extenders can create interference or confusing network names.Open
- What should I check when a home landline or MagicJack phone stops working?A landline-style phone at home is not working, including setups that use MagicJack with a modem and router.Open
- What should I do if a support call drops and the internet connection is lost?A live tech support session ended suddenly because the connection dropped and the internet or call path was lost.Open
- What should I do if my AT&T landline has no dial tone?An AT&T home landline is not working—often with no dial tone—and may run through a modem or gateway.Open
- What should I do if my internet drops during an online support chat?A customer lost their internet or chat connection while talking with a technician and needs to reconnect and continue troubleshooting.Open
- Why can Starlink internet affect Verizon cell service at home?Verizon cell phones work away from home but fail at home where Starlink provides internet, and the owner wants to know how those systems can interact.Open
- Why can a phone use Wi-Fi but not make calls or send texts after a SIM change?A phone, such as a Samsung Galaxy A15, connects to Wi-Fi but cannot place calls or send texts after a promised SIM replacement was delayed or not delivered.Open
- Why did my internet stop working right after I connected a white box?Internet or network service stopped working immediately after a white network box was connected or swapped into the setup.Open
- Why does a Kindle say currently unavailable after connecting to new Wi-Fi?After a house move, a Kindle shows it is connected to the new Wi-Fi but content or store features say currently unavailable.Open
- Why does a Moen smart faucet say the Wi-Fi password is incorrect?A Moen smart faucet control box will not join Wi-Fi and repeatedly reports an incorrect password even when the password is believed to be right.Open
- Why does a PS5 stay offline when Wi-Fi is connected?A PlayStation 5 shows Wi-Fi as connected, but games stay offline or hang on Checking network connection when launched.Open
- Why does a TCL TV say the Wi-Fi password is wrong when it isn’t?A TCL Roku or Google TV such as a 40S350G refuses to join Wi-Fi and keeps saying the password is wrong even though the password works on other devices.Open
- Why does a TV say no internet connection while other TVs work?A downstairs TV shows 'no internet connection' even though internet may work on an upstairs TV on the same Spectrum service.Open
- Why does an iPhone drop calls after a few minutes and ask to activate Wi-Fi Calling?Calls work for about 3–5 minutes, then drop, and the iPhone shows a message asking whether to activate Wi-Fi Calling.Open
- Why does an iPhone say No Internet Connection when Wi-Fi looks connected?An iPhone shows it has internet or Wi-Fi signal, but apps still report no internet connection.Open
- Why doesn’t a Samsung phone show a mobile network option I expect?On a Samsung phone, an expected mobile network or connectivity option is missing, often while troubleshooting Wi-Fi or cellular settings.Open
- Why is a smart TV not getting full Wi-Fi speed?A smart TV is connected to Wi-Fi but is not reaching the internet speed expected from the home connection, even though other devices test faster.Open
- Why is there no wind speed reading after replacing batteries on a La Crosse sensor?Batteries were replaced in a La Crosse LTV-W1 wind speed sensor, but the base unit shows no wind signal even though Wi-Fi on the display looks steady.Open
- Why isn't my Airalo eSIM providing mobile data?An Airalo eSIM was purchased and installed, but mobile data does not work away from Wi-Fi even though the plan appears active.Open
- Why won't a Uhale digital picture frame stay on Wi‑Fi?A Uhale digital picture frame drops Wi‑Fi after setup, and after a reset it may not even list the home network.Open
- Why won't a phone load websites when Wi-Fi signal strength is excellent?A Samsung phone shows strong Wi-Fi signal but will not load wireless internet pages or services.Open
- Why won't my smart TV connect to a streaming app after I changed my Wi-Fi network?A smart TV can no longer reach a streaming app or shows a network error after switching to a new Wi-Fi router or network name.Open
- Why won't my smart plug add to the app over Wi-Fi?Smart plugs will not add in the companion app and show an error such as unable to connect to your smart plug Wi-Fi during setup.Open
- Why won’t XPeng G6 maps work away from home Wi‑Fi?An XPeng G6 navigation or maps feature works on home Wi‑Fi but fails or will not load when the car is away from that network.Open
- Why won’t my iPad update even with Wi-Fi and free storage?An older iPad, often called an iPad 5, will not install an update despite Wi-Fi connectivity and available storage.Open