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Internet & Wi-Fi

How do I get Alexa working again after moving to a new home?

Answer

After a move, Alexa usually needs the Echo rejoined to the new Wi-Fi network in the Alexa app. Put the device in setup mode if needed, then use Devices > Echo & Alexa > Change next to Wi-Fi Network and connect to the new network.

Follow these steps

  1. Confirm power and app account

    Plug in the Echo and wait for it to finish starting. Open the Alexa app on your phone and sign in with the Amazon account that already owns the device.

    You should see: The Echo appears under Devices, often marked offline or on the old network.

  2. Change the Echo Wi-Fi network

    In the Alexa app, go to Devices > Echo & Alexa, select the Echo, tap Change next to Wi-Fi Network, then follow the prompts to join the new home Wi-Fi. Keep your phone near the Echo and on the new Wi-Fi during setup.

    You should see: The app reports the Echo connected to the new network.

  3. Use setup mode if Change Wi-Fi is unavailable

    If the device will not enter Wi-Fi change normally, press and hold the Action button until the light ring turns orange (wording/button varies by Echo model), then retry Wi-Fi setup from the Alexa app.

    You should see: The Echo enters setup mode and the app can complete the new Wi-Fi connection.

  4. Test voice and a simple skill

    Ask Alexa for the time or weather. If voice works but music or calls fail, check that the Amazon account, music service links, and microphone mute are correct.

    You should see: Alexa answers on the new network, or you see a specific remaining error to address next.

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Extra tips

What to look for: Orange or pulsing setup lights on the Echo, offline status in the Alexa app, and whether the phone is on the same new Wi-Fi network during setup.

Before you change anything: Know the new Wi-Fi network name and password. Keep the phone on the same 2.4 GHz or dual-band network the Echo can join if your router splits bands. Use the official Alexa app from your phone’s app store. Never share Amazon account passwords or codes with unexpected callers.

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