How do I find the Wi-Fi password when setting up a new phone?
Answer
The Wi-Fi password is the wireless network key for the home router, not the phone carrier account PIN. Retrieve it from a working computer already on the network, the router label, or the ISP account, then enter it on the new phone.
Follow these steps
Check the router label or ISP app
Look on the router for a sticker with the Wi-Fi name and password, or sign in to the official ISP account or app and open wireless settings.
You should see: The current Wi-Fi password is located from an official source.
Reveal a saved password on Windows
On a PC already connected to the home Wi-Fi, open Network & Internet settings, go to Wi-Fi > Manage known networks, select the home network, and view the wireless password if Windows offers Show.
You should see: The saved Wi-Fi password is visible and can be typed on the phone.
Enter the password on the new phone
Return to the phone setup screen, select the exact home network name, and type the password carefully, matching capitalization.
You should see: The phone joins Wi-Fi and continues setup.
Retry with the 2.4 GHz network if needed
If the router shows separate network names, try the 2.4 GHz SSID during setup, which some phones join more easily out of the box.
You should see: Setup continues on a stable Wi-Fi connection.
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Extra tips
What to look for: A Wi-Fi password prompt during phone setup, followed by incorrect password if the wrong code was entered
Before you change anything: Use a computer that already connects to the home Wi-Fi if possible. Do not confuse the Wi-Fi password with email, Apple ID, or carrier account passwords. Avoid changing the router password until the new phone is online unless necessary. Enter the password only in the phone’s setup Wi-Fi screen.