How do I fix a Starlink error during device setup?

Follow these steps

1. 1

   Power-cycle Starlink

   Unplug the Starlink power supply for 2 full minutes, then plug it back in and leave the kit powered.

   You should see: The router and dish restart and begin their normal power-up sequence.

2. 2

   Wait before retrying setup

   Wait 10 to 15 minutes after power returns before tapping through setup again in the Starlink app.

   You should see: The app can see the kit more reliably than it did immediately after reboot.

3. 3

   Check the router light

   Look at the Starlink router light and compare it with the status meaning shown in the app or Starlink’s light guide for your router model.

   You should see: The light indicates boot, waiting, online, or a specific fault you can act on.

4. 4

   Confirm the service address

   In your Starlink account, confirm the active service address matches the place where the kit is installed, then retry setup if you corrected it.

   You should see: The account location matches the install site and setup can continue.

5. 5

   Retry app setup on the Starlink Wi‑Fi

   Connect your phone to the Starlink Wi‑Fi network if prompted, reopen the official app, and run setup once more with the dish outdoors and unobstructed.

   You should see: Setup completes, or the app shows a clearer obstruction, account, or hardware message.