How do I follow Starlink hardware return instructions?
Answer
Start the return from your Starlink account support or returns area, follow the Your Starlink Return steps shown there, pack only the requested hardware, and ship with the provided label before the deadline.
Before you start: stop right away if…
- Ship only with the official Starlink return label and address. Ignore unexpected callers who ask you to pay extra fees or use a different drop-off story.
Follow these steps
Open the official return in your account
Sign in to your Starlink account, open Support or the returns section, and select the active hardware return or Your Starlink Return instructions.
You should see: You see the packing list, shipping label option, and any return deadline.
Pack only the requested hardware
Power down and disconnect the kit if needed, then pack the exact parts listed in the return checklist, using the original packaging when the instructions say to.
You should see: The box contains only the Starlink items the return asks for, ready to ship.
Attach the label and ship
Print or display the official shipping label, attach it as directed, and drop the package at the carrier location shown in the return instructions before the deadline.
You should see: The carrier accepts the package and you receive a tracking number.
Confirm the return is in progress
Save the tracking number and check the Starlink account return page until the shipment shows as received or the return case updates.
You should see: Your account shows the return as shipped or completed.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: An account page or email titled Your Starlink Return, plus a packing list, shipping label, and return deadline.
Before you change anything: Confirm which Starlink hardware the return asks for before disconnecting service gear you still need. Photograph the serial numbers and packaged kit before shipping. Use only Starlink account pages or official emails for labels and addresses. Never share account passwords or one-time codes with unexpected callers.