How do I report a phone left behind during a rideshare trip?
Answer
Most rideshare apps have a built-in lost item report tied to the specific trip, which is the fastest way to reach the driver, since the app does not share driver contact details directly with riders.
Before you start: stop right away if…
- Arrange any handoff through the rideshare app's official process rather than a private message from an unknown number.
Follow these steps
Sign in to the rideshare account on another device
Since the phone itself is unavailable, sign in to the rideshare account from a browser or another device using the app's official website or app.
You should see: The trip history for the account is visible.
Open the specific trip
Find the trip from the approximate time the phone was left behind and open its trip details page.
You should see: The details for that exact trip, including date and driver, are shown.
Select the lost item option
Look for a 'lost item' or similar link on the trip details page and select it to start a report.
You should see: A lost item report form opens for that trip.
Provide a callback number and details
Enter a phone number where you can be reached, along with a short description of the item, so the app or driver can contact you about returning it.
You should see: The report is submitted and a confirmation is shown.
Check for a response through the app
Watch for a message, call, or notification through the rideshare app's official channels rather than agreeing to meet anyone who contacts you outside the app.
You should see: Arrangements for pickup or delivery are confirmed through the app.
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Extra tips
What to look for: A 'lost item' or 'report lost item' option attached to the specific trip in the rideshare app or website
Before you change anything: Confirm the exact date, time, and pickup or drop-off location of the trip. Use a device finder feature, such as Find My, from another device or a browser to check the phone's last known location if available. Confirm you are signed in to the official rideshare account, not a page reached through an unexpected text or call. Never share your account password or verification codes with anyone.